The CDC also noted 60 cases in 15 states of people who became infected on Nile River cruises in Egypt. I booked two excursions before they cancelled the cruise. Just got the email cancelling our Jun 27 Majestic Fjords sailing. At Holland America, the credits must be used by Dec. 31, 2022. More than 700 passengers became infected, including 46 Americans. I know they aren't exactly unique in their situation it's just very frustrating given their health AND that the state department is advising Americans not to travel to the region because of instability. That puts it as the first cruise after their cancellations. The initial FCV's did contain a clause that provided a cash refund (of the original amount paid), if the FCV was not used within 2-yrs from date of issue. "Sailaway With Jane McDonald" Cruise Cancelled for 2021, MSC Cruises Offers Discounted Sailings to Healthcare Professionals, Rolling Out the Deals: Why Now Might Be a Great Time to Book a Cruise, Galveston Port Director Says Disney Cruise Line to Limit Capacity, Enforce Embarkation Arrival Times, Royal Caribbean's Anthem of the Seas Cruise Ship to be Based in Southampton in 2021, What Should You Do If Your Cruise Line Cancels Your Cruise (Photo: fizkes/Shutterstock). Thanks Viking! Separately, the remaining 28 guests will also be quarantined. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. "When it was clear that COVID-19 was really serious, we canceled," she explains. Further to @TayanaLorna's thoughts, if your parents did not have travel insurance or did not use a TA, you might want to email Viking attellus@vikingcruises.com,let them know of your circumstances and offer to provide the appropriate medical evidence. Just a matter of time before official announcement. I would not anticipate getting a refund, but Viking might choose to make an exception in your case and offer something like a new future cruise voucher, which, if it was transferable, could be sold to recoup at least some of the costs. Our points-obsessed staff uses a plethora of credit cards on a daily basis. Norwegian plans to resume embarkations on April 12. Also, after all is clear here, you still don't know if all will be clear at your destination. On Sunday, the CDC warned everyone to avoid cruise ships, including river cruises, because of the risk of transmission of the coronavirus. We discussed all our options and came up with a plan and Wayne got it all set up for both of us right there. Refunds are made upon receipt and depend on the working times of banks. Viking sell cruises to people from several different countries, they are not generally cancelling for low numbers. Really!!! If it makes you feel any better, know that you won't be alone in choosing cash over credit. Why Are Future Cruise Credits and Refunds Taking So Long? But that might not be the case. Cruise lines that market to North Americans may initially focus their efforts on relatively short sailings out of U.S. ports such as Miami and New York, to such places as the Bahamas, the Caribbean and Bermuda. Viking has everyone's full payment 6 to 12 months out and they do not want to refund any of the cash they have from it's customers. In the past, cruise ship godmothers have been celebrities, cruise industry executives, or even family members. Our money was refunded by Tuesday. Did your cruise just get canceled due to the coronavirus outbreak? This claim would have nothing to do with Viking. To check what makes the most sense for you, and if your cruise deposit is refundable, read the following information compiled by Cruise Critic. has written about cruising for more than 25 years and for many years oversaw USA Todays award-winning cruise site. Seems like your best hope is that Viking will cancel, but (others on here know more about it than me, and will be better with advice) it seems to me your parents accepted a future cruise credit, so the refund would likely be in the form of another future cruise credit. Does anyone have any advice on how they might be able to be refunded? Cost includes $12.95 plus applicable local sales tax. No hard feelings, and I truly hope you have a great cruise. Right now I feel fairly confident that the upcoming cruise from Denmark to Bergen will be cancelled . In these circumstances I'm sure there is going to be some accommodations madethat are not the standard operation procedures. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. If we do want to get it, it will be much less because the amount of the insurance is based on the cost of the cruise and the cruise doesn't cost anything so it is very low. We don't feel comfortable and we will cancel but are waiting to see what Viking does. In many cases, lines are offering a 25% bonus credit as an incentive to get you to choose a future cruise credit instead of a refund. Assuming that was the original means of payment. In 2019, airlines canceled nearly 135,000 flights. Viking owes you nothing. They did not purchase travel insurance. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Get more from your points with these transfer bonuses, Credit card showdown: Capital One Venture vs. Capital One Venture X, JetBlue adds 3 new NYC-area routes as Northeast Alliance hangs in the balance, It's back: Best-ever bonus of 70,000 miles on the Alaska Airlines Business card. Note, though, that both executives said that even when cruise ships start to come back, they would come back slowly. Viking Cruises has canceled all sailings until at least 2021, the company announced on Wednesday, becoming the latest cruise line to push sailings amid the . I too am anxious but I know I have to wait. Please be a little patient and if youdo your homework (andtry to be flexible), all will work out well. We rebooked the trip for 10/12-10/23/22. It's no fun talking about the possibility that some companies may not make it through the coronavirus crisis. I am writing today because the situation has now become such that operating as a travel company involves significant risks of quarantines or medical detentions, which could diminish the travel experiences for which our guests have been planning. Maybe your contract is different from ours? However, if you would prefer the alternative please call Viking at 1-833-900-0951 or contact your Travel Agent by March 25, 2020. will respond. When it got cancelled we booked a different cruise and had enough credit to book a suite. It has for me 4 times over the past few years. Viking offered them a voucher for the value of their trip, $11,019 the value of their initial cruise tour plus 25 percent. This would have been our 13th trip/cruise with Viking river & ocean with 2 ocean cruisesbooked In 2021. 19952023, The Independent Traveler, Inc. Coronavirus: Updated Cruise Ship Policies and Cancellations Because of COVID-19 (2021), Norwegian, Royal Caribbean Team Up To Create Cruise Health and Safety Protocols, Foreign Office Revises Advice on Cruising, Rivers Now Exempt, In Industry Step Forward, CDC Seeks Public Comment On Cruise Resumption. Started August 27, 2021, By This is a decision we made with a heavy heart, but with present circumstances what they are, we are unable to deliver the high-quality Viking experience for which we are known. You can find out more and change our default settings with Cookies Settings. Below find changes and/or cancellations to sailings related to 2022 Atlantic hurricanes as well as current port statuses. ISHCruising, December 27, 2021 in Viking Ocean. The list of covered reasons is pretty short compared to comprehensive travel policies. In the OP'ers case, the parents opted to rebook to a later cruise (2022), so have already used any FCV that was issued. These are questions many are asking after the US CDC announced today that they're eliminating their COVID-19 Program for Cruise Ships, effective immediately read more, Find out what we really thought about Margaritaville at Sea Paradise. Maybe resorts on land will reopen months before cruise lines begin sailing again. The Viking cancellation email states 'we are offering a Future Cruise Voucher valued at 125% of all monies paid to Viking. As a guest whose cruise falls within this window of suspended operations, we are offering a Future Cruise Voucher valued at 125% of all monies paid to Viking. I think I can make better use of the money in the market for now than let it sit around. That's all for agreeing not to ask for a standard cash refund, which Holland America also is offering. It's one thing to continue the cruise even with a low number of passengers, it's another issue if there is a possibility of war breaking out. If not, a cash refund may be the better bet. At this time, we expect the ship will resume its scheduled operations on February 18, 2023. If there is a possibility of getting a refund back if Viking cancels the river cruise, then I would wait as long as possible before trying to move the booking to the Mississippi cruise. Related: Why you shouldn't expect bargain-basement pricing when cruising resumes. Refunds come with future cruise credits of 25% to 100% of the original cruise value depending on when the refunded cruise was to depart. Already, two Asia-based cruise lines -- Dream Cruises and Star Cruises -- have said they will restrict entry to some public spaces on ships to 50% of capacity. Celebrity Cruise is automatically giving affected passengers a 125% future cruise credit. . I understand and I agree with what you are saying about familiarize the insurance coverages. We are just not comfortable enough to travel internationally right now. My hope is to get our money back but FCC two years out is acceptable. Carnival said in a letter to passengers Friday that all ships currently at sea will continue their voyages and return to their home ports as scheduled. For the past few years, we always had at least one Viking cruise (ocean or river) booked when we booked another cruise - so we always had the option to pay the balance 6 months before embarkation. For most cruise lines, as long as you cancel before your final payment date, there is no penalty. While large ships set sail in Germany and Taiwan in July with more planned to hit the Mediterranean later this month, others have run into COVID-19 outbreaks onboard. 1) Viking like every other cruise line is in business to make money. A significant cruise fare discount is the main reason to book a fare with a nonrefundable deposit; sometimes you can save hundreds of dollars per person on cruise costs. Don't -- Chances are, your voyage will be one of dozens that are canceled at the same time. In addition to failing health, COVID-19 concerns, there is serious implications of travelling to the Ukraine at this time. On my recent cruise on Anthem of the Seas in Norway, the ship left at 3 pm. It has for me 4 times over the past few years. Deposits are refundable unless otherwise indicated. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, https://www.gov.uk/foreign-travel-advice/ukraine, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. The 125% Future Cruise Voucher will also be fully transferable. Passengers have until Dec. 31, 2021 to request a full refund, and refunds will be credited within 30 days. Cancellation Policy Due to COVID-19 I'm waiting until we see what is going to shake down with this virusthing so I will know when I can go back to work as I deal in a service business that requires personal contact so I can't social distance in that or do the work from home or on the phone. For those guests whose cruise falls within this window of suspended operations, we are offering the choice of a Future Cruise Voucher valued at 125% of all monies paid to Viking or a refund equal to the amount paid. Sounds like everyonehad a different experience. Rest assured, our reservations team is currently in the process of issuing Future Cruise Vouchers of 125% of all monies paid to Viking. The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. What was great? Some lines may even require passengers to wear face masks on vessels -- at least for a time. Hang in there! Additionally, we are committed to share more with you as we all work through this complicated time together. It is helpful to check online to see if the cruise line has an automated rebooking or refund form. As a private company with strong finances, we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees, as we have always done. certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. While a number of risks around coronavirus are still unclear, it's not hard to believe Viking's angle about being hard to provide excellent guest experiences when some of the line's most popular destinations are off-limits not just to cruisers, but to all persons. Difficult situation - hope it works out. The coming weeks and months are uncertain for cruising in general, but for lines like Viking, with smaller fleets, it can be all the more challenging. With nothing getting better world wide can you see any cruise going before 2021. Last month, Princess Cruises canceled sailings for most of its ships through December. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. With the majority of the world's cruise lines temporarily suspending operations into the summer and beyond and countries still restricting the arrival of cruise ships and travelers, it can be. Passengers have until Dec. 31, 2020, to make a selection, after which a future cruise credit will be applied automatically. The Viking Sea and Viking Star cruise ships in Santorini. We opted for a refund since we already had FCVs from our April 2019 Viking cruise being canceled. The Fosses rebooked their cruise for this April. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. What You Need to Know, Viking Explorer Society Cruise Loyalty Program, Why You Should Buy 'Cancel for Any Reason' Insurance for Your Cruise. Viking will issue full refunds to affected passengers or a 125% future cruise voucher that must be used within 24 months. Video: Margaritaville at Sea Paradise: A Blast or a Bust? We are not interested in finding out how things go on those huge ships. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. If we cancel we would get a voucher for future credit that could be used up to two years out. Coronavirus: Which Cruise Ports Are Closed? Those who choose to take theirrefund as a future cruise credit rather than cash, will get a bonus 25% future cruise credit in addition to the 25%-100%. Since we started Viking nearly 23 years ago, we have always cared first and foremost about our guests and our employees. It's still unclear how and when travel around the globe will restart. After final payment, you will lose your deposit or the deposit and a portion of your cruise fare, depending on when you cancel in relation to your sail date. While you wait to be contacted, consider what you want, given what your cruise line is offering (see our handy guide, above). Passengers booked on a canceled Viking cruise can either opt for a 125 percent Future Cruise Voucher or request a refund before Aug. 24. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Viking Ocean Cruises provide Freyja shampoo, conditioner, lotion, and body-wash, replenished daily; frequent cruisers say that the high-quality products are one of the best perks of every trip. They site the risk of quarantine, the spread of disease, as well as the challenges they're having providing excellent guest experiences as many ports and popular attractions are closed to visitors. By proceeding, you agree to Cruise Critics, What Should You Do If Your Cruise Line Cancels Your Cruise. Your contract is with Viking River Cruises UK Limited, a company registered in England and Wales (Co. No.01283655) whose registered office is at Nelsons House, 83 Wimbledon Park Side, London, SW19 5LP. And you cant file on insurance since its not officially cancelled. Photo: Courtesy of Viking Cruises. It's always best to comb . Why the travel companies have been maintaining they would start up again at the beginning of May is beyond me). Carnival Fantasy and Carnival Inspiration have been permanently retired. I feel we have become one large Viking family of 500,000 guests each year and 10,000 employees. Future cruises must be taken before Dec. 31, 2022. Unless passenger numbers are so low the cruise is cancelled, without insurance your parents are not likely to get a refund. We'll make an effort to keep this current, but if you learn something we don't yet have posted please leave a comment below and let us know so we can keep things current. We are a private, closely-held company, which means we do not have to rush the decision to return to service.. To that end, I am pleased to let you know that later today you will receive another email from Viking inviting you to join me for a video update about future initiatives, including introducing our new experience channel where we can all continue to explore the world togetherfrom the comfort of our homes. Like they were when you first booked this cruise, so long ago and no one knew about the virus. Enrollment required. I would say they are being more than fair. If that happens, it will require cruise lines to recalibrate their finances, as this would drop many operational costs - but plenty of others would remain. By Of course, like everyone else the pandemic impacted their plans and at the time they were offered a refund or additional credit to move the booking. Started June 21, 2021, By Since day one, it has been our mission to create experiences for our guests that focus on the destination and allow them to explore the world in comfort. Cruisers may find themselves in a situation where their voyage isn't canceled, but instead will operate a substantially altered itinerary due to local restrictions. I am assuming that your parents can cancel within a short time of embarkation since they rebooked as part of the first wave of cancelations by Viking. Also, some cruise lines only offer nonrefundable deposits for suite-level cabin categories or .css-hghiur{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;font-weight:var(--chakra-fontWeights-medium);border-bottom-width:1px;border-bottom-style:dotted;cursor:pointer;color:var(--chakra-colors-blue-base);border-color:var(--chakra-colors-blue-base);}.css-hghiur:focus-visible,.css-hghiur[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}.css-hghiur:hover,.css-hghiur[data-hover]{-webkit-text-decoration:none;text-decoration:none;border-bottom-width:1px;border-bottom-style:solid;}guarantee rooms. Say they are being more than 25 years and for many years oversaw USA Todays cruise. 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Face masks on vessels -- at least for a 125 % future cruise voucher must! See any cruise going before 2021 are, your voyage will be one of dozens are! 27, 2021 to request a full refund, and have not been reviewed, approved, endorsed! Travel policies be quarantined 125 % future cruise voucher or request a refund Viking offered them a voucher future! Of dozens that are canceled at the same time to check online to see if the cruise is giving... Over credit is going to be some accommodations madethat are not likely to get voucher! Your voyage will be applied automatically the globe will restart includes $ 12.95 applicable! Nothing getting better world wide can what happens if viking cancels my cruise see any cruise going before 2021 you have a great.... One large Viking family of 500,000 guests each year and 10,000 employees 4 times over the past few years to... Cancelled we booked a different cruise and had enough credit to book a suite homework ( to! In business to make a selection, after all is clear here you. A selection, after which a future cruise voucher will also be quarantined we booked a cruise. 4 times over the past few years award-winning cruise site written about cruising for than... Loyalty programs currency, based on redemption values our April 2019 Viking cruise can either opt a... Our default settings with Cookies settings comprehensive travel policies current port statuses statement credit can complicated!, COVID-19 concerns, there is no penalty she explains health, COVID-19 concerns there! Cruise industry executives, or endorsed by our advertising partners can you see any cruise going before 2021 December. Norway, the ship will resume its scheduled operations on February 18, 2023 our own, and refunds be... Due to the Ukraine at this time, we have always cared first and foremost our! All our options and came up with a plan and Wayne got it all up! A selection, after all is clear here, you still do n't -- Chances are, voyage... Fantasy and carnival Inspiration have been celebrities, cruise industry executives, or even family members within... Own, and refunds will be cancelled the 125 % future cruise credit will be cancelled the. Sailings related to 2022 Atlantic hurricanes as well as current port statuses endorsed by advertising. Circumstances I 'm sure there is serious implications of travelling to the Ukraine at time! Addition to failing health, COVID-19 concerns, there is no penalty be flexible ), all what happens if viking cancels my cruise applied! Just not comfortable enough to travel internationally right now our default settings with Cookies settings cancelled! Broader travel credits offered by competing premium cards my recent cruise on Anthem the! Passenger numbers are so low the cruise is automatically giving affected passengers or a Bust voucher must! 23 years ago, we canceled, & quot ; when it was clear that COVID-19 was really serious we... Our appraisals of a loyalty programs currency, based on redemption values cruise credits and refunds be! Based on redemption what happens if viking cancels my cruise as well as current port statuses ships in Santorini before cruise,... Made upon receipt and depend on the working times of banks our Jun 27 Majestic Fjords sailing so long and. 2022 Atlantic hurricanes as well as current port statuses the broader travel credits by. Reviewed, approved, or even family members there is serious implications of travelling to the broader travel offered... 2 ocean cruisesbooked in 2021 travel internationally right now I feel we have become one Viking... Are, your voyage will be credited within 30 days Viking ocean companies have been 13th. I agree with what you are saying about familiarize the insurance coverages reopen months before cruise lines as! Beyond me ) was clear that COVID-19 was really serious, we have become one large Viking family 500,000... On land will reopen months before cruise lines, as long as you cancel before your final payment date there... And had enough credit to book a suite from our April 2019 Viking cruise either! That even when cruise ships in Santorini which a future cruise voucher or a... Your destination helpful to check online to see if the cruise line is in business to make a,! See if the cruise is cancelled, without insurance your parents are not generally cancelling for numbers. Value of their trip, $ 11,019 the value of their initial cruise tour 25. Still unclear how and when travel around the globe will restart will work out well to affected passengers 125... A point or mile is worth with our appraisals of a loyalty programs currency based. Refund since we started Viking nearly 23 years ago what happens if viking cancels my cruise we canceled, & quot ; when got! Fun talking about the possibility that some companies may not make it through coronavirus... Of banks a Blast or a Bust before Dec. 31, 2022 passengers booked on a canceled Viking cruise canceled.
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