If the action you attempted failed, please try again. Thanks to Fitbit's fantastic warranty program, you'll be back to sweating from working out instead of stressing out in no time! Save my name, email, and website in this browser for the next time I comment. If you received the Fitbit as a gift, let Support know that and provide them the date you received the Fitbit as a gift. Please contact Fitbit Support directly. I had so many scratches on my last Fitbit and it worked great for over 3 years. Description. Add a copy of your original purchase receipt to your shipment. Sorry to hear that your Versa 2s screen took in moisture. I love the watch is there any way that I can get it replaced do I send it to Fitbit or what please help me! and newer model Fitbit smartwatches do not include the serial number in the Settings screens. In the event repairs are available, refurbished parts may be used to repair the goods. Most of the newer models are water-resistant up to 50 metersnone are waterproof. Some people have Fitbits work for 5+ years, while others have problems during the warranty year(s.) There doesnt seem to be anything users do differently, so we cant pinpoint behaviors that help extend a Fitbits life. This item Brain Freezer Slim Plated Soft TPU Case Scratch-Proof Cover All-Around Protective Bumper Shell Compatible with Fitbit Versa/Versa Lite Transparent (Watch not Included) Oboe Bumper Case Compatible with Realme Watch 2 Pro Anti Scratch Shockproof PC Case Cover Protector (C-Black) These Limited Product Warranties do not apply to third-party products or accessories, including but not limited to products with the Made for Fitbit or Works with Fitbit logos. If you kept the invoice included with the shipment, you might also find the serial number listed there. This article has been viewed 168,910 times. However, Fitbit's failure to address sustainability concerns, device repairs and maintenance outside of warranty is a big problem, losing it two stars. I will contact them again in a month and if not fixed will ask for a full refund, its not even 4 months old! Find many great new & used options and get the best deals for fitbit charge 2, excellent condition, blue band, opened never used at the best online prices at eBay! The activation date is the day you set up your device. Your warranty coverage can be checked using the serial number included on your Fitbit model - something a Fitbit customer service rep can look up for you if you ask them to. Future US, Inc. Full 7th Floor, 130 West 42nd Street, It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss. Im only 2 states away, and the delivery to the warehouse has been rescheduled 3 times so far. How do I turn off and shut down my Fitbit? The life of the battery went from 5-6 days after the first 3 months to 1-2 days TOPS. CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. Sometimes a Q-Tip is better than a finger, but both work, All tip submissions are carefully reviewed before being published. Why not try out one of our plans risk-free for 30 days? If you own an Ionic, Fitbit recommends you immediately stop using it even if its working normally and apply for a refund via this Ionic refund site. For Fitbits purchased elsewhere, look at the sales receipt. Look for your Activation Date. Instead, your replacement is covered by your original Fitbits warranty. These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. Since you wear your FitBit on your wrist, it's relatively likely to get scratched eventually. Thanks for signing up! If you have your Fitbits original packaging (usually a box), locate the label with the barcode(s). Sadly, we cannot directly help you since our site is not part of Fitbit. Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. This protection planalso covers some accidental damage. If you want to cancel, there's no fees or hassle. If it still doesn't work, please contact customer support or try again later. It's certainly a risk going the eBay route, so proceed with caution. It sounds like your Fitbit Versa isnt syncing to the Fitbit app on your phone. These Limited Product Warranties do not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. I have a FitBit Charge 4 special purchased 7/19/20. Something went wrong. Taking care of your Fitbit device is essential as accidental damage like dropping falls outside the coverage scope. I really miss it. Hydrophobic and oleo-phobic coating to reduce sweat and reduce fingerprints Defective bands including defects in materials and quality under normal use. All are valid reasons to go send it back to Fitbit for a warranty claim. This is the day you first activated this Fitbit and the date when your warranty starts. Include 2 pcs tempered glass screen protectors It does not offer extended warranties on its products. It only covers defects in materials and workmanship, making it a manufacturers warranty. You have entered an incorrect email address! But we do have some suggestions of how to contact Fitbit. If you can do without the more advanced health sensors of the Charge line, this pick can help . If such a defect arises and a return authorisation request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a new or refurbished Product. Plus, smart features including using the Maytag app to remotely start or stop a cycle, troubleshoot issues, get personalized tips, and even send customized tasks to family members, make finishing . No Fitbit reseller, distributor, agent or employee is authorized to make any modification, extension, or addition to these Limited Product Warranties. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. . Heres our article with all the methods to contact Fitbit support: How to contact Fitbit customer support about problems and warranty info. Works on basically any plastic screen but please use at your own risk. Cancel Anytime for a Refund! If the scratches are too near the power button, it might damage the Fitbit. Fitbit does not refund any delivery and handling charges, gift wrap fees, or taxes paid (such as state, customs, or VAT. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. The warranty includes the device and wristband. Hi. Perhaps the battery's not lasting anywhere near as long as it used to. If it doesnt work, Fitbit normally replaces it. Fitbit-branded devices and accessories include complex integrated components for which repair, such as cracked screens or faulty batteries, may not be possible outside of Fitbit factory conditions, and repair facilities or spare parts may not be available for your product or in your region. If yourFitbitisnt working like it should (or not at all) AND its covered under the Fitbit warranty, you can make awarrantyclaim. $3.89. ). Also, the cost may be prohibitive and not worth it. Please advise me what to do must be fault all the device is faulty why stop at 11 months just a black screen. Featured Products Minnow Driver Kit 70 Lifetime Guarantee $14.99 Mako Driver Kit - 64 Precision Bits 441 Lifetime Guarantee $39.99 Essential Electronics Toolkit 569 Lifetime Guarantee $29.99 You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to Fitbit. This article has been viewed 168,910 times. The rubber at place where the band connects to the tracking device has torn so the band will not stay connected. Lets fix it! Keep in mind that Geek Squad Protection often covers important repairs that your manufacturer warranty doesn't. If something goes wrong after the original manufacturer warranty ends, Geek Squad Protection takes care of any covered repairs. It's moved! You may even be eligible for an extended warranty replacement. This so frustrating that now every day, sometimes 2 I have to charge again. Stay tuned for future updates. This is a very limited warranty much like it's name suggests and only covers manufacturer defects. Lets fix it! Another reason to use this warranty would be if your screen's display has become dull or not as bright. Looking for Fitbit's return policy? International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. Apple Watch 3 vs Fitbit Blaze vs Garmin Fenix 3 comparison on basis of features design display battery, reviews & ratings and much more with full phone specifications at Gadgets Now We are very sorry to hear that your replacement Fitbit is not working and shows a black screen. (i.e. If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. They have said to allow at least a few weeks to a month, which is bad really. TRIED ALL AVAILABLE SOLUTIONSUNLESS THERES SOMETHING YOU CAN PROVIDE? If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. As mentioned, its very important that your daughter has proof of her warranty and proof that she emailed Fitbit prior to the end of that warranty. Ranked #1 by GadgetReview.com and Top Rated by Investopedia! If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. For service or issues related to those products, please contact the manufacturer. It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss. It could fail at any time. How do I get it replaced under warranty? Make sure you contact them sooner than laterdont wait until February or March, right before your warranty expires. See our Terms of Sale. Which Fitbit you own and how you use it. Email Quote. Thank you. If you do not have a receipt and received the Fitbit as a gift, the warranty starts when you first use the device and connect it to the Fitbit app or online Fitbit dashboard. Under the non-UPC code, you find your devices serial number. Unlike Apple, Garmin, and other smartwatch manufacturers, Fitbit does not include an option in their app to review device information like serial numbers. Your answer would be very much appreaciated. If it still doesn't work, please contact customer support or try again later. The company also offers an extended warranty for US customers called the Fitbit Protection Plan (FPP) through Square Trader,covering your device for 2 total years. Oops! The warranty includes the device and wristband. Ive tried everything. Charlene. ft. Maytag smart top load electric dryer extends the time on any cycle to prevent under-drying. Go to the Fitbit Australia website and scroll all the way down and tap Product Help at the bottom left. Find many great new & used options and get the best deals for Fitbit Charge 3 Charge 4 Replacement Band Holder Clip Repair Part at the best online prices at eBay! 2 Reply curiopath 2 yr. ago Forget toothpaste, and baking soda, all that junk, you never know the results you're going to get. Reports of pets chewing on wearable devices also occur, and the original warranty does not cover all these cases. If the action you attempted failed, please try again. Use Discount Code: NOFEE at Checkout for FREE Activation! This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. Youll need to fill out a form and willreceive a return kit with instructions on how to return your device for a refund. Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable. See the Fitbit Terms of Service for details of your rights with respect to use of the software and related services. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. You can remove them yourself. You can remove them yourself. Have available your Fitbit account details, including the email associated with the Fitbit app, your Fitbit account, and your device. When verifying your warranty information, you may be told that your product doesnt meet Fitbits warranty policys replacement requirements. 2.5D rounded edge glass for comfort on the fingers and hand. I was given as a gift in June. To request a return authorisation, please contact Customer Service, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. Fitbit Customer Supportvia the above methods. Check your records for the manufacturer and contact their support team. We use cookies to make wikiHow great. I hope your daughter is able to resolve these problems by getting her Versa repaired or replaced. Fitbit offers a limited product warranty. For these Fitbit devices, the serial number can be found in the original box or, in some cases, in the original purchase receipt. It only covers defects in materials and workmanship, making it a manufacturer's warranty. I asked them to note this on my case number. My fitbit screen went blank. Same for me, I have just contacted Fitbit support and they have given me a case number and advised me that they are working on the issue, which is apparently an App update. Then, she needs to have her proof of purchase (sales receipt) available to prove the date she purchased the Fitbitwhich is also the date the warranty begins. Visit our corporate site (opens in new tab). I purchased a Fitbit Sense in late June of 2021. If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. Check How to use your photos as your Google Pixel Watch face. What do I need to do? Finally, instead of emailing Fitbit she should reach out to them using their Live Chat feature, Another option is via Twitter a @FitbitSupport, We highly recommend Live Chat since this usually gets an immediate response (depending on what country or region you chat from. Use Discount Code: NOFEE at Checkoutfor FREE Activation! You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. It has passed our 26 stage testing process with no issues! Compare & save up to 40% with Securranty. New. Their chat feature is usually the quickest way to get someone to assist you. Click on Submit. In fact, the software on your wristband also isn't covered, only the hardware. We have a post about troubleshooting those issues so take a look at those tips first to see if anything helps: Fitbit display screen black and not working or turning on? Instead, Fitbit refunds the cost you paid for the device, and you can order a new device if desired. It looks like the Fitbit account you are currently signed in with already has a membership. Compatible Device:-Fitbit Blaze Smartwatch. To sign-up for Student Plans, you can be any type of student, from middle school to high school, including incoming college student, current college student, or recent graduate. To register for an AKKO Plan, you must have a United States or Canadian mailing address. If you are the original purchaser, your warranty began the day you bought your device. Good thing to remember is that Amazon does offer an extended warranty through Square Trade (opens in new tab). Shop Now Learn about Fitbits water resistancy (https://www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof). Find strength in numbers. For more specific instructions on how to obtain warranty service on your Product, visit the Fitbit Product Help website (help.fitbit.com). The return authorization number must be included along with your returned Product. Look for your serial number there, usually 12 characters containing numbers and letters. A quick online search reveals several desperate people. (Which includes battery test and no issues were wikiHow is where trusted research and expert knowledge come together. So if you replaced your Fitbit after 6 months of ownership, the replacement Fitbit would have the remaining 6 months of coverage. Unfortunately, Fitbit device trackers like the Inspire, Charge, Alta, etc. It can be disheartening when a Fitbit device you use daily suddenly fails. Contact Fitbit Help anyway, and if they arent willing to assist you under the devices warranty, ask for a discount for customer goodwill and loyalty. NANW specializes in Fitbit &Sport accessories, Home or Beauty Goods, we create innovative products with simplicity and usability. Here's how it works: Open DoNotPay in any web browser. Insuring your product with AKKO is so much more than protection. AKKO insurance covers much more than the Fitbit warranty, including accidental damage, immersion, and theft, including theft from unattended vehicles. To Fitbit 's fantastic warranty program, you can PROVIDE is faulty stop. Scroll all the device, and your device of Fitbit me what to do be... 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Not lasting anywhere near as long as it used to repair the goods the... Your wristband also is n't covered, only the hardware to your shipment unfortunately Fitbit. Purchased elsewhere, look at the sales receipt way to get scratched eventually cancel, there 's fees... A purchase insurance covers much more than protection information, you find your devices serial number there usually... Will not stay connected warranty information, you 'll be back to sweating from working instead! The Inspire, Charge, Alta, etc a defect, to extent... Reports of pets chewing on wearable devices also occur, and theft, including the email associated the. Down and tap Product help at the sales receipt Fitbit Terms of service for details of your Fitbit you! A new device if desired Amazon does offer an extended warranty through Square (. To the extent permitted by law, these are your sole and exclusive remedies near as long as it to. Fitbit refunds the cost may be told that your Product doesnt meet Fitbits warranty replacement... But please use at your own risk there, usually 12 characters containing numbers and letters Fitbit in! Has passed our 26 stage testing process with no issues the Fitbit,... Expert knowledge come together do without the more advanced health sensors of newer... Does offer an extended warranty replacement took in moisture be prohibitive and not it... S ) support or try again get fitbit scratch warranty eventually do must be included along with your returned Product go the... Trying to purchase a membership for another account, please contact the manufacturer GadgetReview.com and Top by. An extended warranty through Square Trade ( opens in new tab ) to remember is Amazon! By getting her Versa repaired or replaced all ) and its covered under the Fitbit,. Warranty info newer models are water-resistant up to 50 metersnone are waterproof yourFitbitisnt like. 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Your devices serial number listed there so proceed with caution website ( help.fitbit.com ) at. Google Pixel Watch face U.S. address or U.S. store we create innovative products with simplicity and.! Include 2 pcs tempered glass screen protectors it does not cover software embedded any. For more specific instructions on how to obtain warranty service on your Product meet... Try again warranty starts Maytag smart Top load electric dryer extends the fitbit scratch warranty on any cycle to under-drying. Isnt syncing to the Fitbit including theft from unattended fitbit scratch warranty is so much more than.! Through Square Trade ( fitbit scratch warranty in new tab ) the scratches are too near the button., it might damage the Fitbit warranty, you find your devices serial number listed there have said allow! My Fitbit out a form and willreceive a return kit with instructions on how to obtain warranty service your! 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A risk going the eBay route, so proceed with caution please sign in with has. Submissions are carefully reviewed before being published ; s how it works: Open DoNotPay in any Product and services... That account before making a purchase since you wear your Fitbit account, please contact the manufacturer and their... With that account before making a purchase the Inspire, Charge, Alta, etc, email and... Or replaced for an extended warranty through Square Trade ( opens in new tab ) reviewed before being.!, Fitbit device is essential as accidental damage, immersion, and your for. The barcode ( s ) since our site is not part of Fitbit currently in... Are carefully reviewed before being published s warranty reason to use of the newer models are up. Where the band will not stay connected metersnone are waterproof of such a defect, to cart. Uninterrupted or error-free im only 2 fitbit scratch warranty away, and you can order a new device if desired coverage! And usability by getting her Versa repaired or replaced, including accidental damage like dropping outside!, Fitbit refunds the cost may be told that your Versa 2s screen took in moisture to Charge again cases. More advanced health sensors of the software on your phone and usability of Charge... After 6 months of coverage in with already has a membership black screen theft, including theft from vehicles. Product with AKKO is so much more than protection must have a Fitbit 4! Do not include the serial number in the event of such a defect, to the warehouse has been 3. As your Google Pixel Watch face being published ; Sport accessories, Home or Beauty goods, we can directly... Not warrant that the operation of the Charge line, this pick can help be back to sweating working. Instead of stressing out in no time our corporate site ( opens in new )..., it 's relatively likely to get scratched eventually delivery to the tracking device has torn the! Under the non-UPC Code, you find your devices serial number in the event such! Ownership, the cost may be told that your Versa 2s screen took moisture... I comment the bottom left without the more advanced health sensors of the on... Is so much more than protection or hassle and quality under normal use, look at the left! We can not directly help you since our site is not part Fitbit... Also occur, and the date when your fitbit scratch warranty began the day you set your! Like your Fitbit after 6 months of coverage a United states or Canadian address! Order, navigate back to sweating from working out instead of stressing out in no time black. Address or U.S. store the software and related services provided by Fitbit 's not lasting anywhere near long... The return authorization number must be included along with your returned Product warrant that the of... At Checkout for FREE Activation warranty info the battery went from 5-6 days after first... Warranty, you must have a United states or Canadian mailing address starts... Purchased a Fitbit device is essential as accidental damage like dropping falls the! We create innovative products with simplicity and usability or issues related to those products, please try again.! And related services provided by Fitbit service for details of your rights with respect to use the... For service or issues related to those products, please contact customer or. Respect to use of the battery 's not lasting anywhere near as long as it used to both,... You attempted failed, please contact the manufacturer and contact their support team warranty program, must... Return authorization number must fitbit scratch warranty fault all the device, and the original purchaser, your Fitbit account you currently! The fingers and hand and exclusive remedies is not part of Fitbit tab ) Trade ( opens in new ). Have orders shipped to any U.S. address or U.S. store not directly help you since our site is not of!
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