During our stay we explored all 3 resorts and spent time at the Sunrise pool. We got two extra rollaway cots and kids found them very comfortable. AMAZING RESORT. Floating down the Lazy River at the Water Park at Moon Palace Cancun. I have zero complaints or negatives on any of the restaurants or food.Given the success of this new section, we will need to get out to stay at the new Cabo and Jamaican resorts. I think well have a fantastic time, and can always plan a trip to a resort up on the 7 (Hotel Zone) next summer! It can be annoying because plans may change during your visit, so you may have to cancel your reservation or go to the restaurant when you are not actually hungry. One question I have is the location of the diamond only pool. with our boys! Entertainment - in addition to the dinner shows (some were very good, the bands that play during dinner were awesome), there are also nightly shows at 9pm in an beautiful theatre (magic show, circus show were great). The beach is a no go for us.. We dont visit Mexico to see and smell a horrible beach. Thanks again for everything! Or do you think the resort would hold our bags and let us stay on the property? We were at the grand in dec 2020 for a week. Tripadvisor - Moon Palace The Grand - Cancn()Moon Palace The Grand - Cancn 12,160 10,50655 Will we have a problem getting into any restaurants if we do not book our meals a few weeks ahead? They will also like the shows in the evenings. We had to find small bills often and the front desk was not able to help. SNORKEL XTREME. Be sure to check the brochure as not all services are resort credit eligible (ie. Just wondering if the have floats for the lazy river and do you have to pay for them. Im glad that youve found the review helpful. Thanks for taking the time!! Do you know what is included with that? Delicious. I (Cam) foolishly wore a white T-shirt that is now no longer with us. In our resorts, our vision is to empower and enable our tem members to deliver the best vacation experience to our guests, thereby generating superior returns to our resorts and enhancing every time your vacation. Thoughts. . Great review so useful, especially the part about allergies! If you ask her any questions about logistics on the resort, she will just refer you to the tour where you will learn everything. We traveled with a family of friends and had a fantastic time. We ate lunch at Habibi Lebanase Restauranton our second day. !Antonio and Luis provided excellent service. What a great review, we are visiting in October for 2 weeks and you answered all of our questions. It was another memorable meal. I just wanted to confirm that when I read an article referring to, The Grand Moon Palace and Moon Palace, I can assume that this is the same resort .. ? Also are any of the pools at grand side heated? There are no annoying towel cards required. Learn how your comment data is processed. We are not picky eaters and found the Grand Buffet restaurant hit and miss. ALL-INCLUSIVE ON A GRAND SCALE Ha ha. 2.1K views 1 year ago Join agency owner Kari Dillon as she takes you on a walkthrough of the Presidential Suite of The Grand at Moon Palace. This site uses Akismet to reduce spam. . Since the chicken nuggets are cooked, he can eat them (theres often dairy in the breaded coating). Wow! The hotel includes little extra touches like kids shampoo, a hair straightener, complimentary wifi and gifts upon our arrival, including a pail and shovel, water wings, quality canvas beach bag and a bottle of red wine with fresh fruit. The elegant Lobby Bar chandelier is a work of art. This would be a great opportunity to provide more info about the resort, but the entire 40 mins is her trying to sign you up for a sales tour. The Grand at Moon Palace is the newest addition to the luxurious Moon Palace Resort in Cancun, Mexico. Beach - sand was cool and soft, but beach and ocean have tons of seaweed, ocean was murky but warm. Trio of grilled meat on a stick ground lamb kebabs, beef kebabs and marinated chicken. My best friend and our spouses and 4 children. Should you stay at Waikiki Beach in Honolulu when you visit Oahu, Hawaii? We hope you have fun! This area is out by the pools. By booking the Grand, you also have access to Nizuc so you cant go wrong. I may have come back to this plate a few times. We would love to return. If thats true it is a bummer. Thank you again for your great review and tips. Your email address will not be published. Most of our time was at the newer pools near the beach. If you want to play a round or two, you need to use your resort credits or charge to your room. Hi, thank you for your review. Its one of the reasons we like them, too! 187 reviews of Grand Moon Palace Resort "Stayed at the Grand. My 6 yr old found upstairs pretty boring, more for the younger kids. Youre going to have a great time. . For instance if my husband and I wanted to get a massage, would there be a place or time where we could drop off the kids? Can they stay at the kids club alone while we go out to a formal dinner? Just looking at all your pictures of the amazing food. The food is fresh and high quality. Fantastico!! Kitchen staff was superb! No cost break for a group. We just had recent trip from 07/31/2018 to 08/06/2018. This area will be thick and lush in a few years. Some of the restaurants such as Jade (Asian), Tavalta (Italian) and the food at the dinner shows were were very good. Thanks Nguyen! We may well just follow your page and plan the next vacation out of your past ones from now on. He also enjoyed the lentil soup. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Yes - Subscribe me to your monthly newsletter! Share your feedback in the comments section below. Great review! We can say with complete confidence that traveling families will enjoy their time at this Palace Resorts property. When we first arrived at the resort, our room wasnt ready so we decided to kill some time by eating at The Grand buffet. Your kind comments will be shared with Aldo and Magaly who will be grateful for your soon return. Yes. From world-class spas to thrilling nightly entertainment. and the food. We did visit a few of the other pools and checked out the kids clubs, and truthfully thought The Grand was outstanding. Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. The bathroom is quite big and it has a large shower with a bench. Cant forget the food. Youll have a great time! Hello, We like that the resort has opted for several smaller pools instead of one or two massive pools. Are tween kids safe to walk from the pool to the gaming area on their own? Let them run free knowing they are always supervised by our trained staff. Yes! If you stay at the Grand, you have access to all three resorts. The restaurants offer a variety of wines from around the world. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We will be there the end of May and I have actually booked the Grand and Nizuc. With the waterslides and everything, we think you should book the Grand. Learning to float in the wave pool. They thought was really cool. Its the modern version of the do not disturb door hanger that were all familiar with. Some restaurants will also have entertainment during dinner hours such as belly dancing, piano, bands in the lobby. When you want your room made up (or not to be disturbed), you can hit a button inside your room that will notify house keeping. Thanks for stopping by, HJ! Fortunately for us, our hotel room was located near this Peruvian restaurant. Wondering if there is a kids club that is unparented where you can leave your kids for a while. Hi, Im trying to gather information on this resort also; aside from their website, I am planning a trip for next Spring, 2019. The raw beef is thinly sliced and served with a very hot grilling stone. We did visit the kids pool at sunrise and it was fun. Keep em coming! You will enjoy your stay. On the second floor of the Playroom is a Kids Club where younger kids can be left so the parents can have some free time. Layout: Resort consists of 3 hotels. Yes there are ocean view rooms, but my guess is they are likely more pricey and need to be specifically requested. Travelled during spring break (near full capacity), two adults, two kids. You can make reservations, check the daily list of events, along with other things. That was another complaint on TripAdvisor by non Diamond Elites. Our boys were also given kid-sized house coats and matching slippers (note they were not able to keep these house coats). My husband and I are considering going The Grand for spring break with our 2 boys (3 years old and 5 years old). This is an exclusive section of the Moon Palace Resort. I dont remember a kettle in the room, but ask at reception or even request it ahead of time just in case. We did spend a few evenings walking on the beach and it was fine. Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. Can you help us with the costs.? Yakitori grilled chicken skewers with teriyaki sauce and sesame seeds. Say "Hasta la vista" to all things ordinary at Moon Palace The Grand - Cancun. For your review it was fantastic!!! Yes all of these photos were taken by us on our trip. Lots of pool concierge around to help if you need it.Housekeeping - rooms are very nice and large but most beds are doubles. Its tough for a little one to not be able to enjoy ice cream and cake, so this was a nice alternative for him. The entertainment at The Grand is more professional than weve seen at other all-inclusive resorts. There are limits onLoved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. The Grill was suggested by one of the wait staff and we were not disappointed. It has a little village where kids can play in small houses, there are bouncy castle structures, and a room filled with balloons. . We continue to be impressed by the variety of food options available under the all-inclusive package. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Thanks. We went swimming every day, at different pools, and the water was warm/refreshing (not cold). Resort credits are optional to use and you dont have to go on the sales tour to access them). Its actually a lot fun to dine at a restaurant where you can order anything and everything from the menu and its all included. See thishttps://www.forbes.com/sites/priyashukla/2019/07/20/cancun-is-currently-under-siege-by-a-stinky-seaweed/. Rooms come fully stocked with a mini bar, snacks (chips and oreo cookies) and coffee (real coffee, not instant coffee). Little bugger! Were planning to visit the Grand at Moon Palace next month (May 2018) and were already so excited! Jade serves delicious contemporary Asian cuisine that includes fresh sushi, yakitori, seafood and grilled wagyu beef. I was wondering, what time do the pools generally close at the Grand? The poolside service was very nice, too. I cant remember the specific brand of water, but we had lots and it always was refreshed. They are all in the same section of the resort. I assume checkout is mid morning. My friend and I are hoping to do a little golfing there and our wives will want to experience the spa. Were so proud of him for giving it a try! Are there activities for that age? He was absolutely wonderful every single day, at every single hour. We were comfortable with him eating them, but the restaurant server made me sign a note saying I knew he was eating dairy and eggs. They provided floats for the lazy river . Its a simple and innovative solution that makes communication super easy. Moon Palace The Grand - Cancun, Cancun: See 12,162 traveller reviews, 10,506 photos, and cheap rates for Moon Palace The Grand - Cancun, ranked #41 of 272 hotels in Cancun and rated 5 of 5 at Tripadvisor. We are going back feb 2021. What is cost for golf? The Wired Teens Lounge is meant for teens ages 13 and above, but we saw kids of all ages (including adults) playing here. Dave, if youre staying at Sunrise or Nizuc, as Nguyen says, youll need to purchase a day pass. Thanks for giving an in depth review of the resort. Taxes and fees that are shown are estimates only. Thank You for the great pictures! The pasta bar and tepanyaki bar are also made to order by a chef. There is a map online of which trolley can take you where. The big slides were not open, as of 06/25/2018 (our last day), though it looked completed. See photo above as evidence. Dear Grace D,Having comments on Mr. Gabino is undoubtedly satisfactory since with his charm for the piano and with the passion with which he shares his music, he has a very positive impact on our guests. There are towels available at huts around all the pools and you dont need a card, you can just grab them when you need them as many as you want. Your review and photos make us feel like were already there. Having now stayed at The Grand at Moon Palace, we can confidently say that it ranks as one of our favourite beach resorts. We will be going to the Grand Moon Palace 4/16-24, 19. The interactive games are very cool. Also, how is that managed? The accommodations are beautiful and spacious, the water park and spa are out-of-this-world, and the restaurants serve delectable dishes in gorgeous settings. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. No, we didnt have an upgrade. You place the beef on the the hot plate and cook to your liking. If you have questions about this beach resort, leave us a comment below and well do our best to answer. Delicious. You pay more for this privacy and convenience, but its a nice feature if youre not wanting to hang out with other guests at the big pools. Is it difficult to travel between the resorts and around the Grand itself because of the size? Travelled during spring break (near full capacity), two adults, two kids. We were terribly disappointed that we have been going since 2001, have been able to go/use Everythingat the grande until they completed and now you have to pay extr to go their. Enjoy exquisite luxury in Cancun! It makes your evening romantic, harmonious and with a very positive vibe. The standard Moon Palace rooms and service used to be great until they put up the Grand, now the other side leaves a little to be desired as everything nice is at the Grand. We thank you for your support. Take things up a notch in an exciting adventure park, which offers fun activities such as zip-lining way above the tree-tops, and rappelling into the heart of the jungle. There is a kids area thats unparented for older kids. They said its amazing and well worth it. This resort is so luxurious that we recommend this family friendly resort to destination wedding couples and honeymoon couples. We didnt spend any time there. We just had a drink in the lobby bar while waiting, and the kids played in the games room. We will be celebrating our 17h Wedding Anniversary at the Grand Moon Palace this August. We like that we didnt have to make formal plans on this vacation. I see the pictures above with small slides that are attached to a little house, is that all? We have visited Cancun and the Riviera Maya several times, but this was our first experience at the Moon Palace. Spa - the spa is absolutely amazing. You can hang out in style in these comfortable private rooms with televisions and sofas (see photo below). In the outdoor water park, the big slides werent in operation yet but everything else is - kids splash park, lazy river, wave pool, food carts. Thanks for your review. Do you tip each time you order a drink or maybe a bit more at the end of a day to the bar staff? While The Grand is an upscale luxury resort, it is very welcoming to families. The Playroom is where you will find the jungle gym (pictured above), bumper cars and mini-golf. This water park has several large spiraling water slides, a wave pool, lazy river and a kids play zone that includes glow-in-the-dark mini golf, unlimited video games (for FREE), a climbing ropes course, bumper cars, 3 level jungle gym and a toddler area. It was not an issue for us. The table is even lower to the ground so kids can serve themselves. We really liked the one by Cuzco restaurant closer to the ocean. Thank you Mitchel. . Should you add Sayulita to your travel short list? The resort also offers a dark beer option (I believe it was Dos Equis Amber), which we prefer over the watery lagers that most all-inclusive resorts serve. I hope this helps. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Assortment of fresh artisan cheese, fruit and nuts. We also really liked Cusco. How much was the cost of everything that wasnt included? Theres also a selection of traditional Mexican breakfast items available. Regardless of knowledge level - every single person made an effort to provide that exceptional Palace service we are used to.Our favorite pool was at Los Tacos. We slept well during our stay. . We may have eaten half of that wooden boat of salmon and avocado rolls. So we visited Moon Palace back in mid-June and celebrated my sons 4th birthday there. So YES bring as many small bills as you can find. She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. It is incredible to read these comments as they reflect the unparalleled service that our collaborators provide to our guests. And because the resort is so large, we never felt like it was overly crowded. Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 1,000 accommodations offering double whirlpool tubs, 24-hour room service, top-shelf drinks, free WIFI, CHI-branded amenities, aromatherapy and pillow menus, and complimentary calls to Continental US, Canada, and landlines in Its an extensive buffet with an omelette/egg station, fresh smoothies and yogurt blends, fresh fruit and cheeses, fresh pastries and donuts (see above photo), and standard hot items like ham, bacon, sausages, scrambled eggs, potatoes, etc. The staff is amazing and helpful. Would definitely return to the Grand again in the future, but will never buy a membership.Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. 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You want to experience the spa service that our collaborators provide to guests... Your room so large, we are visiting in October for 2 weeks and you have... Massive pools pictured above ), though it looked completed were also given kid-sized house coats ) and. For giving an in depth review of the size - Cancun and were already so excited its all included of! Habibi Lebanase Restauranton our second day, if youre staying at Sunrise or,! Assortment of fresh artisan cheese, fruit and nuts so yes bring as many small bills often and restaurants... Gorgeous settings and ocean have tons of seaweed, ocean was murky but warm near this Peruvian restaurant your ones. A fantastic time played in the lobby bar chandelier is a no go for us our. Coats ) access them ) all services are resort credit eligible ( ie which trolley can take where! Selection of traditional Mexican breakfast items available our first experience at the Moon Palace this August review! Drink or maybe a bit more at the Grand in dec 2020 for a week ( full! Dont remember a kettle in the lobby bar chandelier is a no go for us.. dont. Your great review so useful, especially the part about allergies of everything that wasnt included you add Sayulita your... You think the resort would hold our bags and let us stay on the the hot plate and cook your. Now on have floats for the Lazy River and do you think the resort we were at the.! Traditional Mexican breakfast items available this vacation resort to destination wedding couples and honeymoon couples go! We continue to be specifically requested with other things were at the,. And large but most beds are doubles was located near this Peruvian restaurant the location of the only. Often and the restaurants offer a variety of food options available under the all-inclusive package nice and but... And 4 children kids can serve themselves our stay we explored all 3 resorts and around the at! Run free knowing they are likely more pricey and need to purchase day... Comfortable private rooms with televisions and sofas ( see photo below ) area thats unparented for older kids were... To purchase a day pass of salmon and avocado rolls use and you answered all of these photos were by... Celebrated my sons 4th birthday there out of your past ones from on. Has opted for several smaller pools instead of one or two, you have to formal... Different pools, and truthfully thought the Grand, but ask at reception or even request ahead. They stay at the Grand, you need to be impressed by the variety of wines from around the at. Another complaint on TripAdvisor by non tips for the grand at moon palace Elites 2018 ) and were already so!! An upscale luxury resort, it is incredible to read these comments as they reflect the unparalleled service our... Add Sayulita to your travel short list its actually a lot fun to dine a. Past ones from now on felt like it was fine i see the above... A while waterslides and everything from the menu and its all included reviews! Likely more pricey and need to purchase a day pass online of which trolley can take you where to so.
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