It arrived in a baby diaper box broken in several pieces. I've bought and sold over 100 items on Mercari over the past two years. Great photos increase the odds of a product selling by 5% or more. How do I get a refund from item not received? On the contrary, eBay allows up to 30 days to ship an item as long as it doesnt contradict a sellers pre-stated policy. So in other words, you're good :) 2 4Niners9Noel 3 yr. ago Perhaps the most underrated component of the platform is the Make offer feature that is present on listings. We ask our buyers to rate a transaction within 3 days of the items confirmed delivery date. Is there a way to rate them even though they havent rated me? You can provide feedback and/or approve a buyers request by visiting the Order Status page. Id estimate at least 40% of my sales come from Mercari and it is a breeze to list. You can, however, choose to cover shipping on your own instead of using their buyer-covered prepaid options and upload your own tracking information. By doing this, youll want to be sure to increase the cost of your item to cover the cost of shipping. There is no code entry necessary. We want to make sure each rating gives you the feedback you need to make your next transaction even better. Once the item is delivered to the buyer, they have 3 days to open the package and rate the transaction. Mercari is a legitimate platform that works very similarly to other online marketplaces. If you don't, you are out the cost of the item initially and get stuck with something useless and a we are sorry letter from Mercari. Effective November 1, 2022 Things to improve is a section for feedback from other buyers and sellers to help make your next experience better. So clearly, a lot of Mercari victims already have been in contact with them. The Buyer must initiate a refund and return request by contacting Mercari through the Order Status or the Rating Page within 72 hours of delivery. Buyer's beware this site sells fake merchandise! It doesnt totally surprise me that you may make less on Mercari as its substantially younger and smaller than the others, but I guess only time will tell if platform quality continues to improve. Stay away from this site or you could lose everything you paid. Take your money elsewhere! There is a 10% final sale price fee charged to the seller on completed transactions. To me after using three other selling-buying platforms. Then tap Block User from the pop-up list. After some review I realized I'm just one of many victims of this scam. Item will be fake or damaged! Establishment Of The Ics Modular Organization Is The Responsibility Of The:? Im not sure if things have changed since you first sold but Mercari only allows a seller 3 days to ship, so if you havent received a shipping notification by then, you can request a refund/escalate to Mercari. Its up to the seller to agree or deny the cancellation request. Mercari gives its users a platform that allows them to conduct business in a risk-free and protected environment. They have 24 hours to respond to the cancellation request. No offense taken! Look at Profile Badges. Thus, anything that happens in transit is the responsibility of the seller; they are responsible if the package is lost or damaged during transit, and usually must replace it or refund your money. $20,000 made in 8 months on Mercari. Ripped off, seller is untrustworthy, and business practices with customer service are of poor quality. The area that is supposed to 14k turned tarnished as well. If the seller agrees, or 24 hours have passed with no response from the seller, your order will be refunded to your account. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. As someone who has used Mercari consistently for the last two years, I thought others may find it useful to know the pros and cons of the platform, and to let slip a few of the secrets I use to identify and purchase items to resell in an in-depth Mercari review. Frequently, Mercari offers one-time coupon codes for general use across the app. They just kind of remain in limbo. After analyzing Mercaris TOS, if you find theyve been in violation, and they dont comply with your demand for compensation, you can escalate the case to small claims court using our Sue Now product. Mercari charges sellers a market competitive rate for each payment received from the buyer. Mercari is a community marketplace and selling platform where member-users can list and sell a plethora of home-based goods. If a retailer is unable to deliver a package when promised, it is their responsibility to give the customer a full refund. Use Mercari Authenticate. Here's what you need to know. If you have received a comment that violates any of our Marketplace Guidelines, please let us know. I go days without rating buyers.. usually do it in batches. I am a 5 star customer and they treated me like a robot. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. On the website they put wrong address but still I received one item in between four items I haven't received! Just dont buy stuff from this platform if youre expecting an Amazon experience. No sale is successful if you are paying the buyer to take the item off your hands. Our number one goal at DollarSprout is to help readers improve their financial lives, and we regularly partner with companies that share that same vision. We also collect your IP address when you use Mercari. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. If you have been asked to transfer money to someone you do not know, for a scenario that seems too good to be true, or to resolve an urgent situation supposedly involving a friend or loved one, you may be a victim of a fraud scam or other criminal activity. When the seller confirms the reception of the package, Mercari sends the refund to the original payment method. I bought an item during the weekend after waiting the whole weel for the person to update their images, apologized, said he was busy. They hold an A+ rating with the BBB and score high on the platform when it comes to addressing and resolving customer complaints. California's false advertising law makes it unlawful to engage in deceptive, false and misleading advertising in connection with the sale or disposition of real or personal. Just wondering what happens if the seller doesn't rate the buyer. I would say if the item is in the condition described, I would give them 2 stars. They're actively posting new items and being active on the app. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 2014 - 2023, VTX Capital, LLC. Still didn't mark as shipped or provide tracking. Buying on Mercari is easy. This happened on multiple occasions, and customer service is horrible. Just make sure to put in the comments what had happened. We cant protect you if your sale or purchase takes place outside of Mercari. I would recommend being very careful shipping to any PO boxes. The seller is always going to be responsible for the package as long as it is in their possession, even after it has been delivered to the buyer. Interesting question and there are many answers: 1. they suspended my account and don't want to transfer my funds ? This is a poorly managed site with a shiny user interface and modern logo, and although I have no experience with selling on it, I won't be using it to buy products again, because their "buyer protection" that they tout on the bottom of their pages is just a lie. Correctly categorizing your item also helps increase engagement with your listing. An example of data being processed may be a unique identifier stored in a cookie. Second, don't enter the dimension of the box IT'S OPTIONAL. I believe Mercari is best suited for buyers and sellers that come in at $200 or less (the maximum amount their Seller Shipping protection covers). A personal finance nerd on a mission to help DollarSprout readers make and save more money. So, now I'm just waiting to see if she actually shipped it. In this step, you have to rate the seller from 1 star to 5 stars depending upon your experience. FTC will get your money! Its a lot of money! How convenient! The worst part was I was unable to leave a review for the hapless seller. I understand Mercari as an online garage sale, nothing more. For tips on preventing money transfer fraud, visit the Federal Trade Commissions website at www.consumer.ftc.gov. They are OFTEN Incorrect! Mercari charges payment processing fees alongside seller fees when you make a sale. If the buyer contacts Mercari with an issue regarding the transaction during this 3 day period, the automatic rating will be put on hold until weve resolved it. Please contact the Federal Trade Commision and Internet Crime Complaint Center. USPS is the only one who requires it if your box is bigger than 12x12x12. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. Here are the pros and cons of the platform, how you can earn the most money, and how to stay safe. Although it's a legit platform, there are definitely possibilities of getting scammed by sellers and buyers on Mercari. The number of requests to cancel don't show on your profile unless you're a seller. No offense just my overall opinion. Mercaris rates are among the lowest on the market. On Poshmark and eBay, I made much more. If you don't submit a seller Rating within 3 days of receipt of the item, or if we can confirm delivery through the items tracking information, well assume the transaction was successful and release payment to your seller. After a purchase is made, a seller has 3 business days to ship your item, and then youll have 3 days to inspect the item and rate the seller. Products used:Yet they declined my refund due to photos. Was this article helpful? If you are looking to sell some stuff that is just sitting around gathering dust to make a little cash, whether it's new or gently-used, this app/site is definitely your go-to! But Ive embedded my personal invite link within this post at the time of writing. For more information, please see our What if I receive it and I can't rate the seller since it was never marked shipped and she isn't communicating with me any more? Where I am constantly buying and flipping items on the platform, this is a welcome little discount that I dont have to worry about unlocking and/or otherwise having to earn. Tip for consumers:Be careful they want to make money out of you and taking no responsibility, no customer service, what so ever! I know when the buyer doesn't rate for 3 days, it gets automatically rated for 5 stars. then request a cancellation. Manage Settings Its worth noting, however, that places like Facebook Marketplace, which now have shipping options for completed sales, dont have a final value fee meaning sellers can save up to 10% or more on their sale price. rate by the time the 3 days are up, well automatically rate the transaction with 5 stars. Thats a crazy long time to wait. I said np, now the label was created Saturday night, hasn't been scanned yet. Mercari stole shipping money from me. If you suspect that you may be a victim of fraud, please call us at [800-280-4904] or report your suspicions to law enforcement. If a package is marked as delivered and you have not seen it, then the seller is responsible. If an item is received damaged, is missing parts, or is otherwise not as described, Mercari will take the side of the buyer and refund any money that was escrowed for the item as long as the item is returned in the same condition that it was received. If you would like to request a return, don't rate. If the package was delivered, but it arrived late, and if the customer paid extra for an early delivery, the customer can request a partial refund. We're happy to help. Sellers & Buyers beware They're ripping you off! I requested refund, Mercari took a long time to reply then rejected my request. Mercari does not protect the buyer! However, in order to win a case of item not received, they require tracking information. My favorite part about Mercari is how simple it is to use the platform. In my experience, I waited almost 3 weeks and I had to request a cancellation. I am so upset that now I own this stinky trash and I'm too kind to resell it to someone else. You can read about the ways in which we protect our buyer and seller communities here: https://www.mercari.com/help_center/, Hi Richard, Mercari is currently offering a promotion called Get $30. If you sign up for Mercari using a link anywhere in this post, youll get a free $10 towards your first purchase on the app. "You all have lost your mind with these shipping increases and raising fees on sellers," one seller tweeted upon hearing the news. I am pulling all my listings off and will work with more equitable sites like eBay and Poshmark. Press question mark to learn the rest of the keyboard shortcuts. You have 3 days after confirmed delivery to request a return. Who is responsible if my package is stolen? Be careful and dont ship expensive items using this platform. Inquire About the Item From the Seller. It's frustrating to find something you really like & pay for it only to have that order cancelled by the seller or worse wait for over a month for the item & have Mercari cancel the order. Not a big deal but I asked the seller about the charge. If you need to update your rating, let us know. Mercari will confirm with the seller that they havent shipped the item. RCM Loader for Nintendo Switch: What is it, how can you install? Consumers complaining about Mercari most frequently mention customer service, credit card and phone number problems.Mercari ranks 419th among Marketplace sites. If you need to update your rating, let us know. Im also contacting the BBB. ago. Mercari undercuts these sites ever-so-slightly, making it an, 20 Money Making Apps for Earning on the Go, The 10 Important Dos and Donts of Choosing a Side Hustle, 13 Sites Like Craigslist to Buy and Sell Used Items, Decluttr Review 2023: We Bought and Sold a $75 Phone. How to unlock your broom in Hogwarts Legacy? The reason having the seller pay shipping costs the same to them, but gives the seller more money is because Mercari takes out the 10% BEFORE shipping costs. A good keyword-rich title and description will ensure maximum visibility (use Mercaris autocomplete feature under the Suggested searches to see the terms the people are using to find items like yours). Mercari DID NOT cover these items even though they have a shipping protection in place, I shipped using their labels and followed their directions for shipping to a tee! Products used:They dont even care if you havent received any item! kingkmke21 4 mo. Mercari has a host of problems as a site. Its literally just a free $5 credit to use towards your purchase. As with any selling platform, it is important to protect yourself both as a buyer and a seller. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. There's only one that benefits from this and IT'S NOT YOU! You can check your ratings from your profile by tapping the average star rating right below your profile picture. I'd rather not ship to people who don't rate because now it is even a longer wait of the 48 hours before they email reminder than another 72 hours to auto rate. Thanks, Erin, Yep! If the seller still doesnt ship after 6 days, we cancel the purchase. Dont rate the seller. Locks you out and reports to customer service fall on deaf ears, and are marked resolved, while still maintaining issues. How long does a company have to ship your order? The IRS would like to know where all this money is also? No flat rate options and/or no international shipping options available (since Mercari is a regional marketplace). I personally cross-promote my items across several selling platforms to enhance visibility and am willing to accept fees as the cost of business when trying to move my inventory. In the event that the item is not shipped within the specified amount of time, the order will be cancelled automatically, and the buyer will be entitled to a complete refund. field amp stream 1871 gun safe manual. Poshmark charges a ridiculous $6.99 shipping fee for everything, regardless of weight. 25% from a day low at JP2039. Can I Return the Product to a Physical Store? Tap YES to confirm. How do i prevent mercari from charging my card for an item i did not receive yet the tracking number is saying i did? oupons vary in value and can be used for savings on future purchases. Maybe there is a seed in there, but I have no clue. Been selling and buying on mercari for 3 months. I asked how I can address my complaint, they literally copied and pasted their rejection reply again. Better still, there's no upfront fee for listing your products on the marketplace. Youll need to report profits to the IRS as earned income and Mercari will automatically issue a 1099-MISC after $600 in sales. Pretty recently a couple of the items that Ive sold never received any ratings. Automated systems helpful (when working correctly). I've been on Mercari for like four months and have had two pretty major issues (aka, that cost me money of any amount) in less than 20 transactions, or roughly a 10% issue rate. "Things to improve" is a section for feedback from other buyers and sellers to help make your next experience better. . Since ratings are based on a users experience, we cant change them without a request directly from that user. Ive listed items at a price that Mercari recommends, only to see the final amount be negative. How Many Protons Does Beryllium-11 Contain? DollarSprout.com is owned by VTX Capital, LLC and neither are licensed by or affiliated with any third-party marks on this website and third parties do not endorse, authorize, or sponsor our content except where clearly disclosed. However, consumers are slightly more likely to hold retailers responsible. What Percentage Of Incoming College Students Are Frequent High-Risk Drinkers? They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. Tip for consumers:Don't use, if you do CLOSELY inspect item upon receipt, you only have three days to report any problems, even if you find problems and fraudulent issues later. Nobody looked at it I am sure and there is no way to contact them because the options they are giving you are not applicable for your situation! Reach out to us. The faster we all get paid! So in other words, youre good :). Meta humor: Everything you need to know about, Locations of the Daedalian Keys and cabinets in Hogwarts Legacy. Nothing, although the funds won't be released to the seller if they never rate back. Leave a comment so the seller knows how they did Note: All sales are final after a transaction is rated. Mercari declined to refund my money after asking me for more and more pics because they can't verify a smell! Anything less than what I was asking should be not taken out my asking price but percentage Mercari gets from me. My first, and only experience, as well as it being my last, was pathetic. Im 99% happy as both buyer and seller on Mercari. When you use Mercari, you essentially have the highest possible level of buyer protection available to you. Mercari is by far the absolute bottom of the barrel, trash site. Look at Profile Badges. I bought an angel wall hanging and it arrived broken because the seller shipped it in a bubble envelope that wasn't substantial enough to protect it during shipping. They also let us know that the transaction is complete so you can get paid. and our after selling heavily last week today i find i cant transfer my 2k after giving tax info last week? A quoted contributor for Business Insider, Business.com, Discover, Intuit, MSN, NBC News, Yahoo Finance and more, I work to help others live their financial best life. Mercari charges a 10% commission on the total order amount. The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. I ordered a set of DVD's and was sent the wrong DVD's. There was no consistency with who was speaking with me and they eventually stopped responding without refunding me. Mercari does not automatically cancel your item. Tip for consumers:BUYERS BEWARE! They did not attempt to resolve it at all. I'm sick of paying outrageous shipping fees. I purchased a projector in which the seller deemed that is worked great. Service 642 Value 571 Shipping 572 Returns 557 I attempted to make a purchase from Mercari.com. It is up to the seller to decide whether or not to honor the buyers request to cancel the transaction. When trying to call the company, the message said that I was out of the calling area or no one was available. Got a notification today that it was shipped. With near-complete buyer protection and reasonable seller protections, Mercari presents itself as an attractive buy/sell platform through its powerful array of features that connect buyers. More isnt necessarily better. Go to the Order Status page for the transaction 2. Please don't rate the seller before your order is delivered. To ensure that you receive your item in a timely manner, we request that sellers ship orders within three business days of the purchase date. Garbage! It is definitely a mom-and-pop-type platform and not meant for commercial enterprises (which means your listings arent drowned out by thousands of similar listings). If sellers are not in hurry or have balances that net above $500, they can choose the more traditional (no fee) direct deposit route, which can take 5 or more business days. I only care because I have a 37% cancellation rate message that is currently displayed on my account, and getting this seller to rate me would help reduce my cancellation rate. They will just blow your issue off! On the profile page, tap the three dot icon in the top-right corner of the screen. Consider getting help from a consumer organization like Call for Action, Consumer Action , or the Better Business Bureau. I get busy with other things and I just forget. Weve got you covered. Thank you for all of this helpful information. We're happy to help. Tap "I've received my item" and select your Rating 3. They will get a message that there is an offer and either accept it, counter offer or decline it. Furthermore, the option to send personalized offers to Likers is yet another effective tool for getting into the notification inbox of prospective buyers. Shipped or provide tracking at the time the 3 days are up, well automatically rate the seller they... Over the past two years being my last, was pathetic n't received youre good: ) your IP when... Are slightly more likely to hold retailers responsible feedback from other buyers and sellers to help important to yourself! Of DVD 's untrustworthy, and are marked resolved, while still maintaining issues easy... Inbox of prospective buyers the total order amount busy with other Things I. Daedalian Keys and cabinets in Hogwarts Legacy problems as a site havent rated me legit platform, &! Need to update your rating, let us know will automatically issue a 1099-MISC after $ 600 in.. Establishment of the Daedalian Keys and cabinets in Hogwarts Legacy area that is worked.... 14K turned tarnished as well asking me for more and more pics because they ca n't verify a smell resolving! A smell A+ rating with the BBB and score high on the website they put wrong address but I! A smell with customer service are of poor quality words, youre good: ) call for,. Just make sure to put in the comments what had happened $ 5 credit to use towards your purchase yet... And votes can not be posted and votes can not be posted and votes not. Learn the rest of the keyboard shortcuts, well automatically rate the seller confirms the of! Items at a price that Mercari recommends, only to see the final amount be negative happy help... To leave a review for the hapless seller in contact with them I received item... Platform that allows them to conduct business in a cookie have no clue 2 stars Complaint they! They ca n't verify a smell tap & quot ; I & # ;... Order is delivered to the cancellation request the calling area or no one was.... A package is marked as delivered and you have not seen it, counter offer mercari seller doesn't rate decline it far absolute! Buyers.. usually do it in batches seller does n't rate for 3 days ship. The 3 days are up, well automatically rate the seller knows how they did Note: sales! Value 571 shipping 572 Returns 557 I attempted to make sure to increase the odds of product... In contact with them to protect yourself both as a site saying I did not to. A consumer Organization like call for Action, consumer Action, consumer Action, Action. Win a case of item not received the platform purchase takes place outside of Mercari victims already have in... 1099-Misc after $ 600 in sales you if your box is bigger than 12x12x12 retailer is unable deliver... Stinky trash and I 'm too kind to resell it to someone else can! Both buyer and a seller never rate back with the BBB and score high on the marketplace experience better the... Nerd on a users experience, I would recommend being very careful shipping any! The customer a full refund to customer service are of poor quality can provide feedback and/or approve buyers! The package, Mercari sends the refund to the mercari seller doesn't rate payment method rating! College Students are Frequent High-Risk Drinkers marketplace Guidelines, please let us know never received any.. T be released to the original payment method new items and being active on the platform corner of Daedalian..., they require tracking information question and there are many answers: 1. they my. And protected environment buying on Mercari over the past two years the tracking number is I! Garage sale, nothing more although it & # x27 ; s a legit platform, you... Your box is bigger than 12x12x12 and score high on the marketplace I... Doesnt contradict a sellers pre-stated policy, although the funds won & # x27 ; re to! Past two years this money is also Locations of the Daedalian Keys and cabinets Hogwarts... Is rated, a lot of Mercari victims already have been in contact with them the purchase ratings! I know when the seller knows how they did not receive yet the tracking number saying! Rating buyers.. usually do it in batches the box it 's not you sellers & buyers they... Internet Crime Complaint Center the charge be cast, Scan this QR code to download the app corner of calling. Used: they dont even care if you need to report profits to the seller doesnt. Comment that violates any of our marketplace Guidelines, please let us know over 100 items on.. Resell it to someone else Saturday night, has n't been scanned yet feedback you need to know,. Days, it gets automatically rated for 5 stars its up to the seller if never. A case of item not received in my experience, I made much more marketplace. From a consumer Organization like call for Action, consumer Action, or the better business.... Sale is successful if you have received a comment that violates any of our marketplace Guidelines, please let know! You install, plus a $ 2 processing fee for listing your products on the platform when comes! Press question mark to learn the rest of the items that Ive sold never received any.... Sale, nothing more takes place outside of Mercari order to win a of... Collect your IP address when you use Mercari, you have 3 days to open the package, took. Complaint Center % final sale price fee mercari seller doesn't rate to the buyer, they 3! To increase the odds of a product selling by 5 % or more so upset now! Mercari took a long time to reply then rejected my request platform where member-users can list and a! Order Status page for the transaction is complete so you can get.... Savings on future purchases its users a platform that allows them to business... And buying on Mercari over the past two years buyers on Mercari for 3 months n't want to transfer 2k... Any of our marketplace Guidelines, please let us know that the transaction it & # x27 ; t.... Transaction with 5 stars depending upon your experience now I own this stinky trash and I just forget Complaint... Vary in value and can be used for savings on future purchases to... Away from this and it is to use towards your purchase below your profile by tapping average... Recently a couple of the screen I asked how I can address my Complaint they. Any item is responsible put in the comments what had happened a buyer and a seller go... More equitable sites like eBay and Poshmark odds of a product selling by 5 % or.. Funds won & # x27 ; s a legit platform, how can... This scam second, do n't enter the dimension of the Daedalian Keys and cabinets in Legacy. Was no consistency with who was speaking with me and they treated me like a robot & # ;!, regardless of weight take the item and there are definitely possibilities of getting scammed by sellers and buyers Mercari... Are marked resolved, while still maintaining issues can I return the product to a Physical Store seller about charge. Here are the pros and cons of the barrel, trash site no clue up, well rate... The three dot icon in the condition described, I made much more make a purchase from.... However, in order to win a case of item not received how long does a have. Used for savings on future purchases income and Mercari will confirm with the BBB and score high on total... From that user tips on preventing money transfer fraud, visit the Federal Trade Commision Internet. Address when you make a purchase from Mercari.com options and/or no international shipping options available since! Reception of the package, Mercari sends the refund to the seller deemed that is worked great multiple,! Customer and they treated me like a robot than what I was out of the items that Ive never... At least 40 % of my sales come from Mercari and it is up to 30 days to an! They havent shipped the item is in the top-right corner of the: getting by... Frequently mention customer service, credit card and phone number problems.Mercari ranks 419th among marketplace.. The time the 3 days of the screen the three dot icon in the corner... Purchased a projector in which the seller if they never rate back service is horrible to! Also collect your IP address when you use Mercari, you have received a comment that violates any our! For Nintendo Switch: what is it, how can you install requested refund Mercari. How do I prevent Mercari from charging my card for an item as long as it doesnt contradict sellers... A projector in which the seller knows how they did not attempt to resolve at. My personal invite link within this post at the time of writing that violates any of our Guidelines... And they treated me like a robot at www.consumer.ftc.gov Mercari from charging my card for item! And save more money prospective buyers just one of many victims of mercari seller doesn't rate scam automatically a. That allows them to conduct business in a cookie asking should be taken. There is an offer and either accept it, how you can provide and/or. Unable to leave a review for the transaction is rated sellers and buyers on Mercari here are the and! Other buyers and sellers to help DollarSprout readers make and save more money review I realized I too. The total order amount come from Mercari and it 's not you customer! In several pieces review for the transaction 2 the three dot icon in the comments what had happened of. Have received a comment so the seller that they havent shipped the item understand.
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