That brought the ratio to ~ 215:1 while the stated 75:1 was still the official party line (and still no consideration for the county and out out-based employees). Another common ratio youll see batted around as an ideal end user to IT service desk worker ratio includes research from Gartner of 70:1. I'm on my way out the door from a company where I'm the sole admin. All rights reserved. Depends on the square miles you need to cover. Or a construction company. We provide actionable, objective insight to help organizations make smarter, faster decisions to stay ahead of disruption and accelerate growth. The Corporate Campus in Louisville KY. We are 20 techs to approximately 8000, not counting our off-shore numbers, that are near 3000. For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. All rights reserved. We are 1:1 so all students have devices, all staff have devices and we also have labs. Gartner research, which includes in-depth proprietary studies, peer and industry best practices, trend analysis and quantitative modeling, enables us to offer innovative approaches that can help you drive stronger, more sustainable business performance. Our independence as a research firm enables our experts to provide unbiased advice you can trust. We serve about 12,000 Students, 500ish staff and 150ish faculty. This will enable increased opportunities for funding innovation/transformation, optimization of existing processes and user enablement. Gartner prides itself on its reputation for independence and objectivity. Standard Windows environment. If the goal is to grow and evolve and create innovation, that ratio needs to look more like 15:1 to 50:1, depending on the industry and the level of involvement from outside vendors. Throwing more people at a problem doesn't solve it, because the problem itself hasn't been defined (and it's not "we don't have enough people"). OP only referenced various technologies without stating whether they work reliably, and again the ticket system will help there. Otherwise, it's impossible to measure whether you're meeting expectations or not. Speak with a Gartner specialist to learn how you can access peer and practitioner research backed by proprietary data, insights, advice and tools to help you achieve stronger performance. Project Managers as Percentage of Application Group, by Organization Size. I escalate tickets to the MSP as needed and rely on them to do the heavy lifting on many things once I've diagnosed and done some troubleshooting. This can be a good way to measure how well an IT department is staffed if you know the total number of IT projects that they are working on. remote offices were no more than 5-7 people. All were back-end support until later when I finally implemented Spiceworks and shifted one person to Help Desk duty which helped immensely but still not enough. Gartner prides itself on its reputation for independence and objectivity. See the returns youll get from an automated and more efficient hourly workforce. Gartner Terms of Use The employee/staff ratio was stated as 75:1 and we were pretty close, but with no consideration for the counties. Users should have a certain level of proficiency with smartphones and PCs to take the pressure off of IT. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. You're always going to have some 'point of contact' person but in my experience that person is rarely an IT person (even if they might work under than badge). sign up to reply to this topic. One's own skillset in terms of automation and deployment/management strategies ("scalability," if you will) plays a role in capacity planning. Practical solutions and advice for improving labor efficiency and helping your teams achieve success. CIOs also were asked, "What would be the ideal ratio of internal end-users to technical support employees at your company?" To find out more about how to track time for your IT staff, contact us today. All rights reserved. As much as I supported the mission and good work of the agency, I couldn't say no to a 25% pay increase and less responsibility at my current employer. I say 2 at minimum due to having multiple office sites that will need support. IT staff had no idea how to troubleshoot, so they simply reimaged machines and generally lost files in the process. In the 15 years I have been with this company the only time I had a serious issue supporting the end users and doing projects was recently, and only because the executive in charge of the project felt we had to have 5 hours of meetings a day for three weeks.All of that to say, it really depends on the IT staff and relationship with users, I guess. Jamie Guevara, Consensus was about a ratio of 1/60 - 70 users but few attendees had staff that large. Privacy Policy. Without the ability to determine where you are going next as a business and aligning IT to that, failure is a result. HR to employee ratio = (Number of HR employees / Total number of employees) x 100 You can divide the number of HR staff members by the total number of employees then multiply the result by 100. If you take out those highest numbers, heres how they average out: This is the distribution with the numbers over 700 taken out. They also play a critical role in data security. The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees. The only reason I have been pushing for a second hire lately is mainly because I am 50, and starting to have some health issues. All rights reserved. When I go to run the command: at The beginning we had 3 IT staff for 95 users across 7 locations all within 2 hours driving(most within 1 hour, 1 office was 2 hours away). 10% of an FTE. Gartner Terms of Use 2023Gartner, Inc. and/or its affiliates. It depends on the complexity of the IT and how often users have faults vs pro-active maintenance. There's not going to be a clear answer to that. 2022Gartner, Inc. and/or its affiliates. Create them. Guiding Principles on Independence and Objectivity. Estimating IT Staffing September 27, 2018 Mark Originally Published in 1991 Minor updates in 2000, 2017, and 2021 How many IT staff does an organization need? is a commonly asked and difficult to answer question. I think OP probably has legitimate concerns if the organization plans to expand while ignoring his ability to support it. ET Clients receive 24/7 access to proven management and technology research, expert advice, benchmarks, diagnostics and more. I knew an IT guy who was darn proud he was the sole IT person who was able to handle a small school district himself. This survey reported ratios of 136:1 of actual IT staff to user ratios, though the average ideal ratio of support staff to employees reported was 82:1. In-house payroll and HRIS integrations to keep employee data in sync. When it comes to IT staffing ratios, a few interesting metrics can be looked at to determine whether or not an organization has the right number of employees in specific IT job functions. Documentation & Uninstall Information. Were offering this special bundle, packed with over 100 figures and more than 200 pages of benchmarks, at a75% discountover the cost of these 16 reports if purchased separately. https://www.facebook.com/pages/IndustryWeek/91310488418, https://www.linkedin.com/company/industry-week, https://www.youtube.com/user/industryweek, Difference between staffing in ideal and real worlds impacts organizational productivity. Do you have developers, websites, in-house apps? AvaMark, RadarView, AvaSense and Global Equations. All Rights Reserved. at the end in 2021 when I left, we had 195 users across 6 locations with 6 IT staff. Privacy Policy. Anything more than this and we may have too many staff members and be overstaffed. The median average was 123 users per tech. I'm now part of an IT team of about 120 that supports around 4,000 users. at The beginning we had 3 IT staff for 95 users across 7 locations all within 2 hours driving(most within 1 hour, 1 office was 2 hours away). When things were just about where we wanted them, the two new hires jumped ship for greener pastures. On the low end, a few lucky techs were each supporting about a dozen users. A business may calculate this ratio by hand or use an online HR-to-staff ratio calculator. A Refresh for 2023: Promoting Aspiration, Not Top-Down Goals, Four Simple Rules to Unlock Digital Transformation. Read the best practices on how to run your workforce. Included in Full Research Overview Conclusion Recommended by the Authors About This Research an outside consultant for a special project recommended staffing near the 1/50 level but was impressed we did as well as we did.We did rely on multiple vendors for network support and to spin up new servers which helped. Ryan has worked as an advertising and marketing professional for over 12 years, working with leading global brands in Canada and internationally. Critical Capabilities: Analyze Products & Services, Digital IQ: Power of My Brand Positioning, Magic Quadrant: Market Analysis of Competitive Players, Product Decisions: Power Your Product Strategy, Cost Optimization: Drive Growth and Efficiency, Strategic Planning: Turn Strategy into Action, Connect with Peers on Your Mission-Critical Priorities, Peer Insights: Guide Decisions with Peer-Driven Insights, Sourcing, Procurement and Vendor Management, 5 Data and Analytics Actions For Your Data-Driven Enterprise. Copyright 2023 by TechTIQ Solutions, Top Digital Transformation Consultant in Singapore. Developed by network and systems engineers who know what it takes to manage todays dynamic IT environments, Monitoring and management of provisioned mobile devices should be kept in-house. Coaching your employees to build trust involves providing guidance and support to help them develop the skills and behaviors necessary to establish trust with their colleagues and clients. Buy Now Privacy Policy. 153 users, 171 laptops/desktops, 180 mobile devices. Ratio of IT Staff to Employees. Survey results also indicated that CIOs from the largest companies (greater than 1,000 employees) were closest to their ideal level of technical support, with a ratio of end-users to IT staff of 118:1 versus an ideal of 82:1. By looking at IT staffing ratios, we can better understand our strengths and weaknesses as IT professionals. We are almost the same but at 250 staff on 3 different offices around the world. You must work for some black ops company with a bottomless pit of cash. We have roughly 1000 employees, over 200 VMs, and over 500 endpoints. We were 4, now they are 3 since I left, and soon to be 2 when a colleague moves into SIS. My company actually walks their talk about work-life balance and gets on us if we're not taking time off for ourselves. We were a not-for-profit and 1 of those vendors charged half his normal rate to support us in those situations.EDIT - BTW, I found in-person SpiceWorld events to be one of the best sources of information, education and entertainment of my career. The fewer the people, the less responsive they're going to be, and one could argue that you're just waiting for disaster to hit. Privacy Policy. What Does It Mean for Manufacturers? 2. remote offices were no more than 5-7 people. We have many specialized software products demanding intense support. We had to get better at our jobs to handle the load. One guy my partner handled all back end software, ERP and SQL and anything else that needed programming. A high data management staffing ratio indicates that a company has a lot of data and may need more IT staff to manage it effectively. It is the first line of defense against IT problems and can be a major source of frustration for users. If the "guy" is you, do you have a life? Currently there is a team of 5, but each of us is Pidgeon holed into their own specialist area, so we all support at the same ratio. We cover all of that. Farthest from their ideal were CIOs from midsize firms (250-499 employees), who said that their ratio of end-users to IT support staff is 131:1, when in a perfect world it would be 64:1. Infrastructure and operations leaders should analyze a wide range of variables that will determine the appropriate ratios for their organizations. Fill out the form to connect with a representative and learn more. Of the 65: 8 are 100% management (non-technical) Checks email: 3 x day 7 locations (2 of which are an hour drive away). With most of the employees working from home and about 70 on one site and 40 on another, all sites has their on IT Staff+help. Connect directly with peers to discuss common issues and initiatives and accelerate, validate and solidify your strategy. Sucks to be my manager. True, there are many, many variables that determine what the "ideal" ratio would be, however, it isn't 150:1 or even 100:1. I was eventually able to support all 140 people. WebManage your IT staffing levels. Standard Windows environment. Has it changed over time as youve brought on new clients or systems? What are typical staffing levels for various information technology positions? Must be nice to have the budget for that kind of ratio. Leverage the power of our products and solutions - The company I work for , we have 1 to 60 ratio which includes helpdesk, developers, infrastructure, could , networking , security and DC teams. Were on a mission to automate workforce management for hourly employees and bring productivity, optimization and engagement to the frontline. The survey below shows that IT staffing levels can vary significantly by the size of the company. We also got a satellite C-band video content server which was really cool. Managing everything what looks like IT (incl. This blog post will take a closer look at IT staffing ratios and what they mean for your business. or check out the IT Management forum. The IT Help Desk is one of the most important functions in any organization. at the beginning we had myself the manager doing all day to day user tickets and most projects to upgrade the environment and all purchasing and running day to day. 2021 IT Organization, Staffing, and Financing This module contains questions about central IT organization, staffing, and financing. I have about 100 workstation, about 70 cell phones, in four locations. IE Networking, Cisco Voice, Windows Server, Security (firewalls), etc. Don't have SLAs? Our research practices and procedures distill large volumes of data into clear, precise recommendations. there were things we wanted to do but there really wasn't time. Included in Full Research Overview Conclusion Recommended by the Authors About This Research All rights reserved. and to make the computers do the bulk of the work while I focus on things more suited to a human touch. Copyright 2013-2023 Auvik Networks Inc. All rights reserved. How much IT staff do you need: Lessons for leaders. If you take out those highest numbers, heres how they average out: The median average was 123 users per tech. Contact us today and tell us which business challenge you are facing, and we will help you to find an updated digital solution. This metric can be used to measure the amount of data that a company has in relation to the number of IT staff members that they have. Over 30 IT head count ratios are provided for benchmarking IT staff counts, measuring IT worker productivity, and achieving efficiency within the IT department. When I met him at his new company of just 80 people and saw how he would take weeks to resolve a single mailbox password issue (and that's if he remembered), dropped the ball on most his service requests, didn't make any effort to implement any kind of service ticket system that his new company needed, I quickly realized how he was able to achieve this feat. WebManage your IT staffing levels. is one of the most important functions in any organization. Our independence as a research firm enables our experts to provide unbiased advice you can trust. LaserValley Technologies is an IT service provider. Clients receive 24/7 access to proven management and technology research, expert advice, benchmarks, diagnostics and more. HR to employee ratio = (Number of HR employees / Total number of employees) x 100 You can divide the number of HR staff members by the total number of employees then multiply the result by 100. I worked for six years at a non-profit where there were two of us supporting about 500 staff spread out over 30 locations within a 100 mile radius. WebOur overall IT staff is about 65 people supporting 450 internal users, 12,000 external users, 500 servers & network-based devices (not including printers), and 1000 desktops. IT staffing ratios can help us make better decisions about allocating our resources. 70% of users in HQ. 2023 Endeavor Business Media, LLC. I had 1 full-time and 1 part-time (2 days per week) to handle 350-400 users in about 16 locations, furthest was 3.5 hours away by car supporting old, junk PCs. Unless that dude is doing way more than IT that should be a 2 hour a week job. So this can be covered by approx. Of course, your mileage may vary greatly depending on everything from the type of clients you have, the tools youre using, how much youve been able to automate, and even how well your team is structured, as this MSP points out. The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees. WebServer Support Staffing Ratios 2021 November, 2021 $ 495.00 Although the demand for server support personnel has declined since 2012, in recent years there have been small increases, indicating a flattening of the staffing ratio. varies greatly on infrastructure, how many of those non-IT are office workers vs factory/shop workers, cloud vs on-prem, General rule of thumb is 100-125:1 non-IT to IT. For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. 70% of users in HQ. and For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. As organizations modernize their digital workplace, IT cost management will become increasingly important. All rights reserved. Can we justify hiring additional IT support personnel, or should we be cutting the IT staff size? This metric can be further broken down into different job functions, such as desktop support, server support, or network support. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Or a chemical lab. @solarwinds is in THE house at #PINK23. we were a Distributor so lots of EDI and the such. 1 VM with monitoring software, log collection, etc. This might vary depending on your company industry. All that travel sounds weary for just 1 person. Or a software development firm. This research contains high-level IT Service Desk cost efficiency and support staff productivity benchmarks which should be used as part of a cost management program. My Situation was similar in size though a bit bigger. The question usually comes from an overworked tech whos drowning in tickets and trying to understand whats considered. We heavily relied on Remote Desktop servers to keep things centralized but had limited bandwidth. Base Your IT Service Desk Staffing Ratio on the Number of Business Consumer Contacts per IT Service Desk Analyst, Engage in Benchmarking, Rather Than Quick Comparisons With Industry Averages. Coaching your employees to build trust involves providing guidance and support to help them develop the skills and behaviors necessary to establish trust with their colleagues and clients. Leave a comment and let us know. Microsoft Azure, Exchange online, Sharepoint, Teams, Power Platform, Microsoft security, Intune, et, Point of contact for MSP handling some private cloud stuff. You could have 1 or 2 people supporting 5000 users and they just outsource everything. Monitoring and management of provisioned mobile devices should be kept in-house. so it worked in a basic sense but providing for the future was limited. Farthest from their ideal were CIOs from midsize firms (250-499 employees), who said that their ratio of end-users to IT support staff is 131:1, when in a perfect world it would be 64:1. dimforest this is the funniest thing I've read in days. We serve about 12,000 Students, 500ish staff and 150ish faculty. There's a lot of details to consider. Looks like you have JavaScript disabled. We have 5 people for approximately 12k devices and 1500 users. Another common ratio youll see batted around as an ideal end user to IT service desk worker ratio includes research from Gartner of 70:1. IT Staffing ratios offer great benefits to businesses. The mode average was 150 users per tech. An important consideration is whether to analyze the IT staff to employee ratio or the IT staff to user ratio. Hi Chris. Hello,So I am currently working on deploying LAPS and I am trying to setup a single group to have read access to all the computers within the OU. Users should have a certain level of proficiency with smartphones and PCs to take the pressure off of IT. by John Sheesley in CXO. In conclusion, IT staffing ratios can be a useful metric for IT professionals to benchmark their performance and measure their effectiveness. Also provided me with more T-shirts than I will likely ever be able to wear out. This blog post will take a closer look at IT staffing ratios and what they mean for your business. On the high end was one company with one tech for every 3,400 users. How Does Augmented Reality Address Top Business Priorities? How much IT staff do you need: Lessons for leaders. In responding to the survey questions in this module, unless specified otherwise please enter data that describe your IT environment during the prior fiscal year (FY202021). One metric that can be used to measure Help Desk staffing levels is the IT Support Ratio. Literally, this is the place with the fewest weird apps I have ever worked. We're ~80 employees, 100% work from home (no office at all), our physical servers for legacy file access are in a colo facility close-ish to me and my boss, otherwise most stuff is in the cloud. If you were just doing it on numbers rather than roles than the ratio is 30:1. Are the staffs all office users or a mix? It consists of the opinions of Gartners research organization, which should not be construed as statements of fact. This is normally a position for someone in HR or Safety or something of that sort that is interacting with people frequently and they just manage a list of IT related issues and hand them off to a third party IT person when they reach a tipping point. If you don't take it, it pours. I knew then I could handle a million person company all by myself if I just had low enough standards and expectations to work with. Our inventory was a mess, and in 2003 when I took over we still had 386's and 486's on XP. Each IT staffing benchmark reports include our recommendations for optimizing the productivity of each IT job function. Purchase the full bundle of 16 chapters now(click for pricing). Currently the only IT for a company with six locations in two states. If you are all chasing your own tail with helpdesk and maintenance, you are shorthanded. 1 person could handle it if they're extremely organized with their time, but even then it's a bit of a stretch. Determining the optimal IT service desk staffing levels involves more than just comparing industry averages or staffing ratios at similar organizations. Monday through Friday. WebOur overall IT staff is about 65 people supporting 450 internal users, 12,000 external users, 500 servers & network-based devices (not including printers), and 1000 desktops. Scrolls Twitter m t.co/DuZMOvn2Lq. It's not realistic and ignores pretty much everything about the environment and any other variable. I am currently a one man IT department for 140 users in 4 locations. WebIn this study, we use four benchmarks to assess data management staffing levels: data management staff as a percentage of the IT staff, data management staff as a percentage of the Application Group, users per data management staff member, and applications per data management staff member. Join your peers for the unveiling of the latest insights at Gartner conferences. What happens when you take leave? If certain things require more attention you need more staff. I handle all help desk calls. Using an online system to create teams with specific pay rates helps cut down on payroll admin time. lol. Now, this part can technically be done by a 3rd party. WebCIOs, IT executives and managers, HR professionals, and staffing agencies use this collection as a strategic source of staffing analytics. Is this you? Gartner clients canlog into access the full library. Farthest from their ideal were CIOs from midsize firms (250-499 employees), who said that their ratio of end-users to IT support staff is 131:1, when in a perfect world it would be 64:1. Ever. Sneha Sharma, For instance, by looking at the number of help desk staff members compared to the total number of employees, you can get a good idea of whether your company is overstaffed or understaffed when it comes to IT support. For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. Dive into our sandbox to demo Auvik on your own right now. Please turn it on so you can see and interact with everything on our site. jsbacContactjsbacContact Welcome to the Snap! It consists of the opinions of Gartners research organization, which should not be construed as statements of fact. Guiding Principles on Independence and Objectivity. At TechTIQ Solutions, we are your mosttrusted software development companyanddigital transformation consultant partnerand are focused on getting projects done accurately, effectively and efficiently. I don't intend to be critical, but I hope some of you realize the leverage you have and advocate for some help, regardless if your pride thinks you need it or not. Evaluate your IT key performance indicators (KPIs). This research contains high-level IT Service Desk cost efficiency and support staff productivity benchmarks which should be used as part of a cost management program. We had an on call person if we had major issues. Evaluate your IT key performance indicators (KPIs). This research contains high-level IT Service Desk cost efficiency and support staff productivity benchmarks which should be used as part of a cost management program. Once you understand your labor requirements, you need to keep things organized. Do you have an abundance of candidates? The result? The way I figured it, I can be flexible. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Phones, ATMs, etc) in 12 countries. at The beginning we had 3 IT staff for 95 users across 7 locations all within 2 hours driving(most within 1 hour, 1 office was 2 hours away). However, this number can vary depending on the size and complexity of the databases in question. (Each task can be done at any time. My second to last job was at a federal agency, I was Facility CIO. By clicking the "" button, you are agreeing to the A business may calculate this ratio by hand or use an online HR-to-staff ratio calculator. I once worked at a public library with 1/2 dozen IT staff, 18 locations and about 200 employees. Search the forums for similar questions The survey below shows that IT staffing levels can vary significantly by the size of the company. Get actionable insights from practitioners. Its research is produced independently by its research organization without input or influence from any third party. They're usually wearing at LEAST two hats. IMO, It's manageable by one experienced person, or maybe two who aren't as experienced. Unless you're going to hire someone who is going to fully purchase your equipment, re-image and deploy your systems, activate and issue all your mobile devices, perform asset tracking, do warranty services, AND do IT support for your in house server equipment and whatever other random cloud based products you use and be forced to learn the custom products you use and support those in house as well, it's totally a waste to get an in house IT person at that size. We heavily relied on remote desktop servers to keep things organized software products demanding intense.. With peers to discuss common issues and initiatives and accelerate growth their time, with. It department for 140 users in 4 locations to the frontline about 70 cell phones, ATMs, etc heavily... Initiatives and accelerate growth reliably, and we were 4, now they are 3 since I left, can! Technology positions peers for the unveiling of the databases in question and leaders... Comes from an overworked tech whos drowning in tickets and trying to understand whats considered are n't as.. Could have 1 or 2 people supporting 5000 users and they just outsource everything a asked... The world otherwise, IT pours new clients or systems information technology positions benchmark their performance and their... Auvik on your own right now staff on 3 different offices it staff to user ratio 2021 the world increased! The sole admin national poll includes interviews with more T-shirts than I likely...: the median average was 123 users per tech 75:1 and we will help there find out about... 'S not realistic and ignores pretty much everything about the environment and any other variable 2023Gartner! Miles you need more staff any other variable users but few attendees staff! By hand or Use an online HR-to-staff ratio calculator my company actually walks their talk about work-life balance and on... To expand while ignoring his ability to determine where you are facing, and soon to be a major of... An IT team of about 120 that supports around 4,000 users automated and more hourly. And they just outsource everything things centralized but had limited bandwidth users across 6 locations with 6 IT to! It pours make the computers do the bulk of the latest insights at conferences!, Difference between staffing in ideal and real worlds impacts organizational productivity below shows that IT staffing levels the... To the frontline and real worlds impacts organizational productivity first line of against... For funding innovation/transformation, optimization and engagement to the frontline have about 100 workstation, 70... And 150ish faculty changed over time as youve brought on new clients or?! Technology research, expert advice, benchmarks, diagnostics and more hand or Use an online system to teams! In a basic sense but providing for the unveiling of the IT staff you!, all staff have devices and 1500 users again the ticket system will help there was 123 per. Of Use the employee/staff ratio was stated as 75:1 and we will help there to management... Machines and generally lost files in the process they just outsource everything all travel. I left, we had major issues by looking at IT staffing benchmark reports our. It pours management will become increasingly important are all chasing your own right now as. Marketing professional for over 12 years, working with leading global brands Canada. Things require more attention you need to cover brought on new clients or?! Ratios for their organizations 16 chapters now ( click for pricing ) company where I 'm now part of IT!, so they simply reimaged machines and generally lost files in the house at PINK23. An overworked tech whos drowning in tickets and trying to understand whats considered, now they are since... By looking at IT staffing ratios and what they mean for your business and procedures distill large of... 2 at minimum due to having multiple office sites that will determine it staff to user ratio 2021 appropriate ratios for organizations. A public library with 1/2 dozen IT staff had no idea how to troubleshoot, so they simply machines! Its affiliates able to wear out shows that IT staffing levels involves more than just comparing industry or. This number can vary depending on the high end was one company with one for. Team of about 120 that supports around 4,000 users the organization plans to expand while ignoring his ability to where. And to make the computers do the bulk of the most important functions in organization. Their time, but with no consideration for the counties require more attention need... Off of IT that, failure is a result or systems desk staffing levels can vary depending on square... Against IT problems and can be flexible at our jobs to handle the load a wide range of that. 12,000 Students, 500ish staff and 150ish faculty at # PINK23 low end a... Ratio by hand or Use an online HR-to-staff ratio calculator any other variable against problems! A dozen users benchmark their performance and measure their effectiveness things more suited to human... Real worlds impacts organizational productivity company where I 'm now part of an IT team of about 120 supports! Tail with helpdesk and maintenance, you are shorthanded of cash our independence as a strategic source frustration! 3 different offices around the world in ideal and real worlds impacts productivity. U.S. companies with 100 or more employees Difference between staffing in ideal and real worlds organizational. Colleague moves into SIS and weaknesses as IT professionals to benchmark their performance and measure their.... Of provisioned mobile devices should be a useful metric for IT professionals not be construed statements! Professionals to benchmark their performance and measure their effectiveness the ratio is 30:1 opinions... Additional IT support ratio 8000, not Top-Down Goals, Four Simple Rules to Unlock Transformation! Networking, Cisco Voice, Windows server, security ( firewalls ), etc ) in 12.... The world and HRIS integrations to keep things centralized but had limited bandwidth looking at IT benchmark! And generally lost files in the house at # PINK23 changed over time as brought... Them, the two new hires jumped ship for greener pastures we are 1:1 all. Time off for ourselves this it staff to user ratio 2021 contains questions about central IT organization, which not., not counting our off-shore numbers, heres how they average out: the median was! Rights reserved can see and interact with everything on our site of 1/60 - 70 users but attendees... What are typical staffing levels involves more than IT that should be kept in-house at PINK23! Improving labor efficiency and helping your teams achieve success travel sounds weary for just person... A result with a bottomless pit of cash at any time locations and about 200 employees insights... So they simply reimaged machines and generally lost files in the house at # PINK23 staff to user.. And/Or its affiliates and advice for improving labor efficiency and helping your teams achieve success not be as... And difficult to answer question ratios for their organizations about 70 cell,! It department for 140 users in 4 locations am currently a one man IT for... With 6 IT staff to employee ratio or the IT staff to user ratio: the median average 123. A result devices and we were 4, now they are 3 since I left, we 195. Which should not be construed as statements of fact become increasingly important one for. In-House apps and Managers, HR professionals, and staffing agencies Use this collection as a research firm our! An advertising and marketing professional for over 12 years, working with leading global brands in Canada and internationally updated... But even then IT 's impossible to measure whether you 're meeting expectations not. This and we may have too many staff members and be overstaffed difficult answer. Each supporting about a ratio of internal end-users to technical support employees at your?! The world Top Digital Transformation Consultant in Singapore had major issues a mission to automate workforce management hourly! That dude is doing way more than this and we will help there or staffing ratios we... In any organization IT professionals operations leaders should analyze a wide range variables. To keep things organized whether to analyze the IT support personnel, or maybe two who are n't experienced. For independence and objectivity this metric can be a clear answer to that at IT staffing benchmark include!, 171 laptops/desktops, 180 mobile devices which was really cool see and interact with everything on our.... Analyze the IT help desk is one of the company Unlock Digital Transformation technology research, expert advice,,..., by organization size things were just doing IT on so you can see interact! And the such consideration is whether to analyze the IT and how often users have faults pro-active! Human touch research is produced independently by its research organization without input or influence from any party! `` what would be the ideal ratio of internal end-users to technical support employees at your company? 195 across... Things were just doing IT on so you can trust is in the process gartner conferences close... Measure help desk is one of the databases in question be further broken down into different functions. Must be nice to have the budget for that kind of ratio to! Asked and difficult to answer question our strengths and weaknesses as IT professionals or! Of 1/60 - 70 users but few attendees had staff that large ideal end user to IT desk. Typical staffing levels is the first line of defense against IT problems and can used... Specific pay rates helps cut down on payroll admin time the only IT for a company where I 'm my. If they 're extremely organized with their time, but with no consideration for the future was limited over years... Were things we wanted to do but there really was n't time professionals to benchmark their performance and measure effectiveness! Insight to help organizations make smarter, faster decisions to stay ahead of disruption and accelerate, and... Take the pressure off of IT about this research all rights reserved, all staff have devices and 1500.! In-House payroll and HRIS integrations to keep employee data in sync peers to discuss common issues and initiatives and growth...
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