Food: Resort food is meh and very expensive. It's worth it.but will be taking out a second mortgage for the next round! No one wouldve noticed! Overall: Lots to do as a family! Tripadvisor performs checks on reviews. I am disabled so I figured I would just park in handicap. The biggest surprise is there is NO BREAKFAST outlet!! 60 tickets to do the big zip line. It's like a Vegas for kids. Bad Spa & Restaurant Experiences, but the rest is great, Tastefully Themed and Upscale for Family Fun, Kalahari Resorts & Conventions - Round Rock, Holiday Inn Express & Suites Austin - Round Rock, an IHG Hotel, Staybridge Suites Austin-Round Rock, an IHG Hotel, Candlewood Suites Austin-Round Rock, an IHG Hotel, Avid Hotels Austin - Round Rock South, An IHG hotel, SpringHill Suites by Marriott Austin Round Rock. LOTS OF WALKING! Skip to main content Review TripsAlertsSign in Cart Inbox See all Sign into get trip updates and message other travelers. However, there is plenty to do for all ages. It feels like its all about the bottomline. On top of that my family had a wonderful time at the resort and want to go back! Their room rates have increased exponentially since opening last fall. 1. They send a text to you when your room is ready after 4:00 PM. We were able to do everything and everyone had a blast. And deafening. Ok the decorations I had heard so much about are IKEA style black & white prints of a elephant and zebra. Nope cant order because no one answers phone. The manager Kevin came to help her many times and never once acknowledged or greeted me. The Not so good: Food is ridiculously overpriced. Absolutely disgusting! Just bakery and tacos at the Starbucks- uh what?!? Fourth issue, you would think that a water park resort would have a place in the rooms for you to hang wet clothing. Im not kidding I asked all 6 people working the front desk and they all gave me a different answer. What are we to do for breakfast??? Taxes and fees that are shown are estimates only. My first impression of arriving in the lobby was that I wanted to look at everything. Amazing food not to mention its really cheap. However, you can pre-register to arrive as early as 10 AM. Please see our partners for more details. We went down to the lobby and one of our guests was in a wheel chair and was left in paid from the ordeal having to walk down gingerly. Its also blissfully quiet on our floor. Kalahari Resorts and Conventions opened earlier this month in Round Rock, about 20 miles north of Austin, and it's truly a unique, all-under-one-roof experience that offers pure fun -- with . The breakfast is only served in one location as the other resturant isnt even open yet. Cabana rentals very pricey during summer upwards of $400+ at water park. We can't thank Xian and the staff enough. We were told our rooms would be close and on the third floor. August 10, 2022 Amy Smith 0. ROUND ROCK, Texas-- ( BUSINESS WIRE )-- Kalahari Resorts and Conventions Round Rock is the new home of America's Largest Indoor Waterpark Resort . In the century between 1850 and 1950, when most areas of France were losing population, Paris attracted migrants from all over the country, as well as a large number of immigrants. $7 for a domestic beer. That store is way better than any Chuck-E-Cheese or D&B! There are service gaps noted by other reviews that do need improvement. Blackout curtains work well- which is important to me! There is very little room service, no in room coffee maker, no valet parking. We can't thank Xian and the staff enough. I would like to have you continue this conversation with our Guest Services Manager. Well it was a problem and a lifeguard that should not be allowed around kids rudely ejected her. Wave pool is fantastic. Dont ruin your vacation by biting your tongue for 3 days to avoid being labeled a Karen. Zip lines, rides, rock walls, bowling, escape room, laser tag are all extra. As such, the region includes the now far-flung suburbs of the Paris metropolis, together with several large surrounding towns that form part of the larger conurbanation. The staff was friendly and courteous everywhere we went at both places.WARNING:Restaurants: At every restaurant we went to (5 in total, including the pool rest. If there is not going to be any valet service, then there should be no need for employees running off guest/ traffic through there. Just keep luggage in car and save the $250! Tripadvisor performs checks on reviews. Beautiful treatment rooms, talented, expert aestheticians and gracious service. The service issues will eventually work themselves out. This day was better other then the alarm the only slight issue was There was an extra wait time due to some promotional videos and pictures being taken on one of our rides but thankfully we experienced little to no wait during our two days. But you don't actually need any sort of pass to enjoy Tom Foolery. After waiting nearly 45 mins to check in, The reception employee wasn't aware that you could check in early. Third issue, when we arrived to our room we found hair everywhere in the bathroom. Outside the Rock: Lost 80s Live Tour at Haute Spot. I had purchased a blue band bracelet to allow me to make purchases and placed it on a separate card. Kitsch, cheesy, cheap. Its 70* out today so idk what the truth was. Tom Foolery- Just my opinion, if everyone in the family isn't going to ride the rides, do the zip lines, or the rock climbing- you only need to purchase passes for those that will. The history reports the existence of a ruined city found in the Kalahari Desertin southern Africa. This is the version of our website addressed to speakers of English in the United States. Overall: Lots to do as a family! The Artisans and Gallery area were closed bc it had rained before so they would not be reopening. I am completely over Kalahari Resorts and would have checked out after we found the dirty bathroom if it were not for my young children being sorely disappointed in not being able to stay. The towels provided at outdoor pool are full-size & soft however they dont allow guests to take to them to water park. There are employees just moving around at snail pace. As we take more trips, I'll update this blog post. Their ropes course is even bigger. I had noticed the front desk clerk at the time making a strange face when loading my blue bracelet and I had asked if she charged the wrong card and she lied and said NO. LOTS OF WALKING! We are so grateful they took the extra time to look for the bear. We are so grateful they took the extra time to look for the bear. I then asked where the firework show would be on the 4th. Then upon check in at the front desk there was a computer glitch of some kind and check in took approximately 30 minutes. Last minute changes I guess. Now, we knew the food was $$$$. The staff was friendly and courteous everywhere we went at both places.WARNING:Restaurants: At every restaurant we went to (5 in total, including the pool rest. Kalahari Resorts & Conventions - Round Rock: Be Warned - Do NOT Stay Here - See 187 traveler reviews, 276 candid photos, and great deals for Kalahari Resorts & Conventions - Round Rock at Tripadvisor. Arcade is very cool but the games are lacking. The cafe lunch experience- 4 sandwiches and 2 sides (no drinks) was $48. Nope. Check in can be long too depending on time of day you arrive. No one seems to know what they are doing! Valet parking was full which was fine I can cope with that. I've been in the hospitality industry for over 16 years and am disappointed in the customer service of the facility more than anything- but hopefully these issues will be resolved as time goes on. Clearly the guest are unloading as quickly as possible. Or a $500 glass of wine? They weren't ready and by the time I got a text that they were ready they were on the 7th and 9th floor. Kalahari offers 975 guest rooms, a thrilling indoor theme park, a luxurious spa, 20 on-site dining options, a state . We did complain and recieved apologies from the staff. We celebrated my sons 9th birthday here and rented the 3 room presidential suite and a king bed/bunk suite. Ummm no. The facility is new and very nice with the safari theme. They just wouldnt have understood. Lost and Found: Kalahari Resorts & Conventions - See 135 traveller reviews, 222 photos, and cheap deals for Kalahari Resorts & Conventions at Tripadvisor. ), the time from when we ordered until we recieved our food was 15 to 30 minutes. Rooms: Bare minimum- no extras (not sure if it's due to COVID or not). If you are not constantly relocated to the Wisconsin location you cant find anything. Luckily Melissa was able to help and gave us an awesome experience. No chairs outside. It is called Tom Foolerys. But you don't actually need any sort of pass to enjoy Tom Foolery. We are so grateful they took the extra time to look for the bear. Baby areas, toddler areas, 48" and over areasplenty to do for the entire family. I kept it together until after the fireworks show. They have an area for the teeny tiny aka under 48 inches and then an area advertised as for the family but if your child is over 52inches despite being under 10 your out of luck. My only beef is the the staff at the Waterpark would tell us different things everyday: can't do this today, needs to be this today etc. But there is tons to do where you never have to leave if you don't want to. Every child under 48" must wear some sort of life jacket. Thats logical. Its called grotto and its like a cave but only adults are allowed to enter. But all other restaurants didn't open till 11pm. Wave pool is fantastic. We went to get our bags and made our way to the rooms only to discover the bracelets didn't work to open the door and we had to go back downstairs to get the issue fixed. But we expected the service that goes with it. * Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Ok fine. As in! I NEVER write reviews but I am way too disappointed with the quality of service that weve received here to not warn others. Over and over this was witnessed. Thank you for a wonderful time and thank you for the above and beyond customer service. The facility is new and very nice with the safari theme. If everyone needs to be in a raft on the lazy river, have it stated as well. We cant hear all the kiddos running round above which is a win in our book. It feels like its all about the bottomline. There is very little room service, no in room coffee maker, no valet parking. The employees working the Porte Cochere need major improvements. We are so grateful they took the extra time to look for the bear. I said to her that is why I asked you about the toppings and she said the $29 was just for cheese. Round Rock So we decided to sit outside and enjoy the gas fire and stay warm only to discover the bonfires also had stopped working a week after they opened and were never repaired. Good luck on towels, toilet paper, and toiletries so pack your own. But every F&B on the resort is over priced. We expected this to an extent. Nothing is Coca-Cola or fresh brewed tea (hard pass!). Or, if you've visited Kalahari Round Rock yourself, put your tips in the comments. Here is the short version as a family with a 4 yr old and 74 yr old. The indoor water park and Tom Fooleries was a great experience. I dont know if they decided to save money and the developer charged by the word or what but the location map is unreadable, the website is difficult to navigate and the information is either incorrect or non existent. The quality of prizes is elevated!!! Wasn't able to enjoy the adult only Grotto (swim up bar) but hoping to on the next trip. 3. Ice cream parlor and candy shop- $7 for 1/4lb of candy. Needless to say, we WILL NOT be returning to this resort. Beds were very comfortable (soft). On a lone and desolate spot; We celebrated my sons 9th birthday here and rented the 3 room presidential suite and a king bed/bunk suite. Again kids just running around like crazy and the parents just sitting and drinking. There are employees just moving around at snail pace. They just wouldnt have understood. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Both the arcade eatery and breakfast we had to grab a server after waiting 20 min. Perfect for us. It looked like the kitchen and waitstaff did not have enough people working. Nope. My family and I are currently staying at this location. However, its cold, unfriendly. I dont know if you have ever stayed at the Gaylord or Wolf Lodge? Second issue, when checking in we were informed that our rooms would not be cleaned daily, that housekeeping might make beds and change out towels if we texted a number. Italian restaurant was the best food on property, but dinner for 3 adults with 1 appetizer was $130. Please see our partners for more details. Yes half the indoor waterpark is available for 48-52 inches. 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