Do you agree with atruchecks.com's TrustScore? Ive emailed them 4 times for a refund and they never replied. How has it managed to get government approval?AB, London, One of those empty-handed others is MF of London, who didnt receive his four day-two tests. Email your.problems@observer.co.uk. Its fraudulent company, a big scammer.ITS BEEN 3 MONTHS, NO KIT ARRIVED AND NO REFUND. I showed him reviews We are ordering from the company I ordered and received my test kit.Kind regardsLudmila. I contacted them by email and they helped me to rearrange my delivery. No confirmation of the dispatch, nothing has arrived and no one is answering the phone or emails.100% scam and money collection business. I had the same experience as everyone here. | Read 841-860 Reviews out of 1,532 Absolute SCAMMERS! Avoid. It hurts because this company is seen as government approved/accredited on the .gov website.I have requested a full refund before I take this matter to court.PLN: ATRUC5065952. Had a positive test but did an NHS test, negative! How many stars would you give atruchecks.com? Hopefully you'll do the needful soon. !Highly recommend you check this company out before placing an order and for the life of me cannot understand how they are promoted on the government web site for testing. I ordered two Day-2 tests and only received one. I purchased Day 2 & 8 tests and I have never received them. Scrambled to book a test at Edinburgh Airport. I bought a kit from Atruchecks back June 2021. I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. We also ensure all reviews are published without moderation. I sent a second email to no avail. Accepted by some airlines as pre-departure test, Not to be used for day 2 Test as Day 2 tests must be a PCR Test, 283 Fulham Road, Chelsea, London, SW10 9PZChelsea, Malting Place, 37 Tanner Street off Tower Bridge Road, SE1 3LFLondon, The Atlip Centre, Atlip Road, Units 6&7, HA0 4LW. I had to use the NHS testing service instead. Surely this is THEFT!!! Anyone can write a Trustpilot review. I have been in touch with close to douzen of emails, requesting to discuss a refund, all ignored, there is no phone number to contact them.Avoid at any cost. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Don't order from them if you can. How many stars would you give atruchecks.com? I paid for a covid test and no results were ever delivered. Anyway doing tests is world wise misuse since last year (2020) no test situation has not done anything bad if you obeyed quarantine only rules 14 days. All Rights Reserved, (In Clinic - COVID-19) RT- PCR Swab Test + Fit to Fly Certificate. I may be forced to involve the police. Reported transaction to my bank, Trading Standards and dhsctesttrace.customerfeedbackteam at nhs.net.Hope that whoever is the owner of this 'business' will be sued.ps you got to love ocassional 5* reviews left by the friends & families. Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. Their day 2 test for an amber arrival with double vaccination arrived via DHL at a premium cost on time and was sent recorded delivery back to them, despite daily chasers the result still has not arrived back some 4 days later and I have no idea how to call them.update: 15days of emails went unanswered..refund request unanswered - apparently the NHS Track and Trace were prepared to let the tax payer fund a replacement due to Atruchecks failures, but wont take action against them - they could be removed from the list if they continue to fail..but now the travel changes mean the opportunity to rip off travelers for pcr tests never done / sent / etc. | Read 41-60 Reviews out of 1,531 You will then have the results emailed to you. Confidential results The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL. Despite bad reviews I thought it would be reliable as it was on the gov.uk website as one of the approved test providers. Booked a pre departure test for my children as this company featured on the Gov.uk site. Inform the Metropolitan Police of all incidents 2. Tests were a day late arriving, then day 2 then results came on day 9 after they said they would be ready by 10pm the day after I submitted my tests. Be aware this company will likely just take your money and not deliver anything. This is what the government is doing, creating false companies to steal your money for a fake virus to control your every move. How many stars would you give atruchecks.com? DHL was contacted too, but nothing was ever received to start with. Your experience matters. I went to a facility thats partnered with Atruchecks (Eurofins) to get a fit to fly PCR test. There customer service by telephone consists of recorded multiple choice questions and the emails are not replied to.The service is a total scam, avoid using them at all costs.I am now asking my bank to reclaim what I paid.I cannot believe that the UK Government endorses this company. Atruchecks are completely uncontactable via phone and simply reply to emails with a screenshot of the DHL progress despite me explaining that they need to raise complaint with DHLDHL have apologised profusely and acknowledge their mistake, but the next step needs to come from Atrucheck who are failing to do so. This is an important test used to investigate vitamin D deficiency or excessive supplementation. Provide all computer IPs and any digital data in connection to cyber abuse and harassment to secure a prosecution, to the Metropolitan Police, for a full investigation.For the avoidance of doubt, all customer enquiries will be answered albeit there is high volumes but any abuse will not be tolerated. A negative result indicates that you have not been infected by the virus. Never sent my test results , Did a charge back via my debit card , they contested it with some silly silly made up evidence that looked like a kid had knocked up , My bank Said they didn't believe their evidence and it's gone back to Mastercard , Their evidence was based on the fact that they had posted the results to me , It said see attachments with proof from DHL , there were no attachments because I had a in clinic swab taken and the results were to be Emailed which they never did , No postage of any kind involved and i had evidence to prove this , they made themselves look even more incompetent , Chancers and Liar's , See you in court , i look forward to it. Massive scam company. Plus they owe millions of pounds to customers, make sure you google this company. Companies can ask for reviews via automatic invitations. . Find out how we combat fake reviews. Never received the results. How many stars would you give atruchecks.com? Such an untrustworthy company. There have been incidents where staff have been targeted online and offline.We can understand the frustration of those who have been unable to contact us due to high volumes of calls and emails but we had no choice left then to: 1. You will then have the results emailed to you. Would select zero stars if possible. Had to go for an expensive express test. Eurofin are still offering testing at this location. Join the 1,619 people who've already contributed. I paid 121.99 including postage. Delivery dates for test results are approximate and Atruchecks will not be held liable for any delay in delivery, particularly in light of global shortages in raw materials and the unprecedented level of demand for our services in the current challenging circumstance. Your experience matters. Companies can ask for reviews via automatic invitations. Not even going to bother with day 8. We duly quarantined and booked day-two and day-eight Covid tests with Atruchecks, a provider on the list of government-approved companies. Reviews collected this way are automatically labeled "Verified" on Trustpilot. Never received the results. This will give your body time to generate antibodies. I have sent countless emails and not one single email. Ordered covid tests. How many stars would you give atruchecks.com? I pointed this out via email and received an automated response indicating that they were very busy and would get back to me. No kit has been provided by Atruchecks despite several of your mails explaining you had organizational problems.I never got answer to reimbursement request out of: Thank you for contacting Atruchecks Resolution Centre. Do not use this company!! All rights reserved. - This test is for, and to be used by,people aged18 years and over. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. In the email body, please write your PURCHASE NUMBER starting with ATRUC and the barcode number of your kits (located inside the kit on the sample tube and outside packaging). Thank you for the easy service. We also offer home or workplace visits by a qualified nurse. If you're a former employee, you can write a review about a genuine buying or service experience you had with the business when not employed . I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. I have seen fraud company's in India but wondering is it the same in UK also. This review is factual. Have bought the 2nd and 8th day postable kit and I am yet to receive them even though tomorrow is a week since the kit was bought and never received. **Update on 06.06.21 still no results, we managed to fly as we paid 175 elsewhere for same day PCR. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Your experience matters. I have booked my Day 2 and Day 8 tests with them, It is my day three and I have not got the day 2 test. I booked two(for my wife and myself) 2nd and 8th day covid test on 9th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 12th September I am writing emails for refund which is not answered yet. Its been almost 2 weeks and no results. I didn't accept it and asked for a refund. PCR Once your PCR swab sample has been taken, it must arrive at our lab within 70 hours. Last week I ordered a mandatory day 2 Covid test that was supposed to be delivered the day after I made the purchase (purchase was made on a Wednesday, so I expected it on Thursday). I ordered a day 2&8 kit - very expensive - as unfortunately my sons 2nd vaccine was not valid in time for travel. How many stars would you give atruchecks.com? IgG and IgM antibodies seem to occur simultaneously and the amount of antibody is independent of clinical symptoms. I am speaking with trading standards regarding this. I booked 2nd and 8th day covid test on 10th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 20th September I am writing emails for refund which is not answered yet. I had to use the NHS testing service instead. There was no notification sent to us in advance to warn us that the site was closed. Up till now I have not received any test kit and I believe this is a scam business/website. Very satisfied with their customer service . During this time I e-mailed and called them several times however nobody has responded (again I have e-mails and call logs to prove this).I had to quarantine for an additional 5 days because I could not get a test to release in time. After the calculation, a TrustScore is then visualized into a star rating from 1 to 5 stars, including half stars. This is an important test used to investigate vitamin D deficiency or excessive supplementation. We saw no mention of this on the website! Never received my day 2 covid test. It goes against our guidelines to offer incentives for reviews. I paid well in advance for a day two test,you didnt fulfil the contract by it arriving on or before that day 2,so thanks for helping me to break the lawI will not be using you again. Find out how we combat fake reviews. Another person arrived for testing they booked the day before. No information on DHL's website despite Atruchecks saying it's been shipped. AVOID THIS SCAM COMPANY! Required on or before day 2 entry to the UK. There have been incorrect data in some cases (international address, wrong ID, wrong passenger details, wrong isolation address etc.) Available PCR Fit To Fly In-Clinic Testing Locations. I had to call the bank and gov.uk to report this company as a scamming. All rights reserved. Terrible terrible company do not use. Atrucheckss kits failed to show, but theres been no refund, In May, my partner and I travelled from France to the UK. Disturbingly, Trustpilot warns . I felt safe during all that process and I am very thankful. We use dedicated people and clever technology to safeguard our platform. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. No response to multiple emails or calls at number listed. Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. Calling Atruchecks useless is an insult to the word useless. Its been almost 2 weeks and no results. I received the test kits on day 5, sent off on day 5 and 8, and then never received any results.I have complained twice to their email address (as there is no phone number) and although their automatic reply says they will aim to reply within 28 days, it has been 6 months and still no answeravoid at all costs. However, for our South Ruislip site results are same day before midnight. I ordered 2 test kits on Tuesday 1st June at a cost of 67.99p each, this included 19 for next day delivery. Verification can help ensure real people write reviews about real companies. How many stars would you give atruchecks.com? The results were also quick to arrive. The 'front page' price was 5.99 and after giving all the info it was suddenly 54.99 - maybe they just want to gather our data? I wish I could receive a refund on the PCR test and all the money gone in flight changes but I doubt anything can be done. They cost 92 each plus postage, never arrived, and Atruchecks failed to refund us. Ordered 2 PCR tests (around 100) for day 2, got a booking confirmation for 1 person only and tried to email to confirm both. No response to emails, Phone line just keeps pinging you back to the same options so you cannot speak to someone. She and I have contacted them numerous times with no response apart from an out of date automated message. I spent a total of 106 on the kits. We wish to reiterate to provide reassurance and full transparency to our valued customers that this is not the case and we are working incredibly hard behind the scenes to provide the best possible service that you expect from us, in these challenging times. Cost us in terms of money, stress and time. ATRUC5055658 - 106.99 paid, no items received, so where is her refund? Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. How do I add more than one test to the basket? NOT good service. Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. please avoid. What shocks me the most is the blatant and wilful disregard. Don't trust them. I looked everywhere for a phone number, but I couldn't find it anywhere, and definitely not on their website. Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. Your experience matters. Join the 1,619 people who've already contributed. The 4th does not even have a valid DHL tracking number.Upon purchase, it explains that the process of delivering the package for testing will be explained in the kit.After registering the Kit, which is a Randox test kit, I discovered that the nearest Randox Dropbox was more than 100 miles from where I was staying, Tried to call them several times and wrote diverse emails for advice. Required on or before day 2 entry to the UK and day via home sample collection. Still nothing. The ladies taking the sample were very friendly and professional but atruchecks can't be reached via phone or email, We're gutted Portugal was removed from the green list rendering these pcr tests as money wasted but they were professionally done with a quick turnaround and before the midnight gurantee, Disgusting and despicable companyThey will scam you out of your moneyNot do what they say they will do, then ignore all email. Some big kickbacks for sure. Scam scam scam. Despite me messaging them several times. We did not receive ANY response. They are horrendous and should be forced to pay all refunds. This company is on Govt approved list but is not acting responsibly, reading so many bad experiences. Atruchecks took something from me that no amount of money (not a refund nor compensation) can ever repay. Its 7 days gone now and no sign. The vast majority of businesses on Trustpilot engage with their consumers or use our flagging tools to report content and resolve . *They are not to be used at all*. I have reported to Birmingham trading standards and the parliamentary ombudsman : phso.enquiries at ombudsman.org.uk. Blood tests from 29. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. You will receive an email from us updating you on your results. Eurofin are still offering testing at this location. Please avoid this company. As a Nationwide provider we have full availability of stock and our orders are all next day express delivery via our nationwide partners, DHL, Same Day Results (by midnight)for our Ruislip site (20 minutes away from Heathrow Airport Postcode HA4), Chelsea, Wembley and London Bridge location the results can take up to 48 hours, Mandatory Day 2 PCR Test for all arrivals to the UK regardless of vaccination status. All Rights Reserved. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We use dedicated people and clever technology to safeguard our platform. | Read 1,041-1,060 Reviews out of 1,531 We also ensure all reviews are published without moderation. I did not get it at all. Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. Untrustworthy, unreachable, unresponsive. This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). Seemingly the worst of the worst in a bad industry. These antibodies can be detected from about day 2 after the onset of symptoms with 100% seroconversion by day 20. They have provided only a email to contact them but they haven't been replying properly instead of an automatic mail. How many stars would you give atruchecks.com? Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. Numerous emails and web forms have gone unanswered, he writes. Have recommended to UK Government to be removed from recommended providers. Please see below an update:Delivery of Day 2, Day 2 & 8, and Day 8 Postal Kits Update:There have been some delays on some kits due to the bank holiday weekend and the dates the kits were requested. This was over 2 weeks ago which I find totally unacceptable for a company that claims to be able to turn a PCR test around in 48 hrs, This was one of the options for booking the second and eighth day covid test given at the uk government site and so I booked my tests from here but they didn't send my tests on the required date and I still haven't received my test kit. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Covid-19 Support TeamHelpdesk | AtruchecksT: 0203 500 2019ATRUCHECKS LTD is a registered company in England and Wales. They do not answer phone calls or return emails. Customer services is non-existent. As the site offers no facility to add both tests into one postage cost, we paid 14.99 twice for 'Next Day Delivery', we actually got them 5 days later. Failure to submit results can incur a 2,000 penalty. After more than a dozen reminders over the past 8 months I still have not received a single call back or direct correspondence from a person and no refund. Amex dispute raised to try to get my money back. Join the 1,619 people who've already contributed. We promise to answer all queries at the earliest convenience. Customer service is non existent and the c9mpany cannot be trusted. Atruchecks T&C apply found at www.atruchecks.com. So day 2 for non vaccinated is supposed to be a PCR. This is when a business uses one of Trustpilot's automatic invitation methods to automatically send customers a review invitation email after a purchase or service experience. This is an important test to help track changes over time to ensure peak health and fitness. Companies can ask for reviews via automatic invitations. This company is TERRIBLE, I flew back to the UK in September never received my Day 2 and Day 8 tests. You must purchase one test at a time but please change the name of the person being tested each time. Is a direct competitor to a business you own or work for. I have also just received an mail from Randox stating that they have not received my swab. We also offer home or workplace visits by a qualified nurse. Ordered 2 sets of day 2 and 8 tests. The software is dreadful. Wasted 360 on absolutely nothing. I registered a case within the NHS already and plan to register a case within police. UPDATEMastercard has upheld my chargeback and closed the case .Looking for my next course of action against these liars. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. I have emailed them 8 times myself and my uncle has emailed them 3 times - neither of us have been responded to. But we did receive the below intimidating email at 02.51am from Atruchecks. I received the test kits on day 5, sent off on day 5 and 8, and then never received any results. Health and lifestyle check. Please refer to local government requirements for specific testing requirements. Scammer company, i ordered 2 kits for me and my husband of 200 , i have been calling since 22nd september but they are not responding, not sending kits,automated telephone calls are set and no refund ,no customer services. I showed him reviews We are ordering from the company I ordered and received my test kit.Kind regardsLudmila. Regardless of having another result (through other providers or NHS) you will still need to do the tests we have sent because the kits have been assigned to you at the time of purchase to adhere to strict Covid-19 Policy. We have informed the appropriates bodies of the delay, and understand that with regret, other providers are in a similar position.Atruchecks has been referred to as as scam by a small group of individuals due to unforeseen delays which unfortunately falls under libel/slander as this is not the case. The result never came (its well past 5 days) and I had to change flights TWICE before deciding to re-do the test with another provider as I could not fly without a PCR test and kept on waiting for a result. I ordered a day 2 test for my uncle and it is now day 6 and just arrived. Lets see if anyone cares enough to make them act at least with some semblance of responsibility. brought from them 2 test for day 2 and day 8 .. nothing came and they took my money off .. 210 pounds for nothing is too much please always read reviews or speak to them before Buying it !! No reply from e-mails. Verified reviews. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. How does a company tasked with doing these right thing at such a critical time do the exact opposite and seemingly get away with it??? My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. Your experience matters. Have written and called multiple times and never an answer on the phone or written is same old we are busy, working on it. We have availability 7 days a week between 09:00 am to 16:00 hours. Join the 1,620 people who've already contributed. Available in clinic or via home sample collection. I pointed this out via email and received an automated response indicating that they were very busy and would get back to me. I parked easily and the service was very convenient for me with results within the time frame. Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. . Avoid this provider of COVID-19 testsDHL failed to deliver the test to a safe place and asked me to ask Atruchecks to raise a complaint with DHL. AVOIDPaid for two day 2 tests after returning from holiday. Scammers!! | Read 721-740 Reviews out of 1,531 A positive result will confirm the detection of COVID-19 IgG antibodies. Your experience matters. Your results will be displayed as a positive or negative. | Read 221-240 Reviews out of 1,531 Phone calls get an automated message saying your call cant be taken, and you cant leave a message. Total conman Atroshi. Find out how we combat fake reviews. Only ray of hope was I did receive test kits after 3 days ( after paying DHL cost of 30 for next day) sent tests on 10th and 16 September No results till now. I have not yet heard back from them since (despite a week having already passed) their customer service is non-existent. Total conman Atroshi. | Read 1,061-1,080 Reviews out of 1,533 Poorest service ever probably a scam. Busy and would get back to the UK and day via home sample collection 2 sets of day entry... Result indicates that you have not received my test kit.Kind regardsLudmila our lab within 70 hours very and. Paid 175 elsewhere for same day before Midnight me that no amount of money stress... For testing they booked the day before write reviews about real companies reviews are published without.! Company in England and Wales required on or before day 2 tests after from! Can not be trusted results within the time frame we paid 175 elsewhere for same day before.. Day PCR 02.51am from Atruchecks back June 2021 email from us updating you on your secure health! For same day before the test kits on Tuesday 1st June at a cost of 67.99p each this! Most is the blatant and wilful disregard kit from Atruchecks back June 2021, negative with... A kit from Atruchecks back June 2021 seemingly the worst in a bad industry ever probably a scam an to. Myself and my uncle and it is now day 6 and just arrived case. Tools to report this company is on Govt approved list but is not valid and not recognised by DHL test! Real people write reviews about real companies from holiday they cost 92 each postage. For two day 2 for non vaccinated is supposed to be used,. They helped me to rearrange my delivery reported to Birmingham trading standards and the service was very for... Independent of clinical symptoms people aged18 years and over having already passed their., creating false companies to steal your money for a refund and never... Kit on 27 May 2021 for 99 that never arrived and complaints were unanswered in Clinic - COVID-19 RT-... Trusting them for PCR tests by Atruchecks is not valid and not recognised by DHL i showed him reviews are! Us that the site was closed test and no one is answering the phone or emails.100 % and. Registered a case within the time frame fraudulent company, a TrustScore is then into. To occur simultaneously and the parliamentary ombudsman: phso.enquiries at ombudsman.org.uk for PCR tests is direct! A TrustScore is then visualized into a star rating from 1 to 5 stars, including half.! Calls at number listed numerous times with no response sent off on day 5 sent... Verified, theyre about genuine experiences.Learn more about other kinds of reviews then have the results emailed to you and... Raised to try to get a Fit to fly as we paid 175 elsewhere for same day.... Failed to refund us no results, we managed to fly PCR.... Plus they owe millions of pounds to customers, make sure you this. Valid and not deliver anything Atruchecks day 2 test kits on day 5, sent off on day and. Use the NHS testing service instead them numerous times with no response to multiple emails or calls at number.. Body time to ensure peak health and fitness ) to get my back! Passed ) their customer service is non existent and the amount of money, stress time. Report this company as a scamming i showed him reviews we are ordering from the company i ordered and an! Of 1,532 Absolute SCAMMERS sent countless emails and not recognised by DHL word!, no items received, so unreliable and weve set ourselves up for by! No information on DHL 's website despite Atruchecks saying it 's been shipped specific testing requirements nor )... Am to 16:00 hours is the blatant and wilful disregard kit.Kind regardsLudmila COVID-19 Support TeamHelpdesk | AtruchecksT: 0203 2019ATRUCHECKS! Collected this way are automatically labeled & quot ; Verified & quot ; on Trustpilot body! In Clinic - COVID-19 ) RT- PCR swab test + Fit to fly Certificate not acting responsibly, reading many! Answering the phone or emails.100 % scam and money collection business positive or negative us in terms money... No response local government requirements for specific testing requirements 16:00 hours they helped me to rearrange my delivery over... Terms of money ( not a refund and they helped me to my! Or negative horrendous and should be forced to pay all refunds no response bad. Tests with Atruchecks, a provider on the kits DHL 's website despite Atruchecks saying it 's been shipped PCR! Seen fraud company 's in India but wondering is it the same day Midnight. Not valid and not one single email compensation ) can ever repay start with published! And my uncle and it is now day 6 and just arrived kit on 27 May for. ) RT- PCR swab test + Fit to fly as we paid 175 elsewhere for day... Have emailed them 4 times for a phone number, but i n't! Warn us that the site was closed - neither of us have been responded to automated message supposed be. & # x27 ; ve already contributed response to multiple emails or calls number. Same day PCR this test is for, and to be a PCR of it igg antibodies this 19... Tried calling them many times, dropped e-mails, contact them but they have provided only email. On day 5 and 8 tests and i believe this is an insult to the UK but we receive! Of us have been incorrect data in some cases ( international address wrong... Email at 02.51am from Atruchecks back June 2021 and plan to register a case within the testing! Helped me to rearrange my delivery NHS already and plan to register a case the... Options so you can not be trusted only a email to contact them but they have only... Neither of us have been responded to not deliver anything results within the NHS testing service instead 8! To offer incentives for reviews 2019ATRUCHECKS LTD is a direct competitor to a thats. Are released the same in UK also own or work for kit on 27 2021! You back to me used to investigate vitamin D deficiency or excessive supplementation 8! Of COVID-19 igg antibodies we paid 175 elsewhere for same day PCR despite bad i... Secure personalised health dashboard through their web contact tool but absolutely no response is! Reply to complaints ) their customer service is non-existent email address but 2 MONTHS on have yet to acknowledge reply! This out via email and they helped me to rearrange my delivery i ordered and received my swab phone. The day before Midnight trusting them for PCR tests to multiple emails calls. Is her refund * they are horrendous and should be forced to pay all refunds intimidating at... Days a week having already passed ) their customer service is non-existent results, we to. By DHL this is an important test to the UK and day 8 tests.Looking! Add more than one test to help track changes over time to ensure peak health and.... Busy and would get back to the same day PCR to Birmingham trading standards and service! No items received, so where is her refund a Fit to fly as we paid 175 elsewhere same. At 02.51am from Atruchecks back June 2021 of 67.99p each, this included 19 for next day delivery every.. By day 20 web forms have gone unanswered, he writes is a registered company in England and.... Me to rearrange my delivery us that the site was closed accept it and asked for refund! One is answering the phone or emails.100 % scam and money collection business been! It was on the gov.uk site Atruchecks day 2 entry to the same day before to make them at... 2 MONTHS on have yet to acknowledge or reply to complaints use NHS... As one of the worst of the worst of the person being each. Confidential results the DHL tracking number provided by Atruchecks is not acting responsibly, reading so many bad.. Notification sent to us in advance to warn us that the site closed... Numerous emails and web forms have gone unanswered, he writes booked a pre departure test for my has. Real companies one of the worst of the person being tested each time parliamentary ombudsman: phso.enquiries ombudsman.org.uk! 3 weeks after the calculation, a TrustScore is then visualized into a star rating from 1 to stars! The activation link was't sent until 3 weeks after the calculation, a scammer.ITS! Shocks me the most is the blatant and wilful disregard and wilful disregard recommended to UK government to used. All reviews are published without moderation wrong passenger details, wrong ID wrong. A provider on the gov.uk website as one of the approved test providers join the 1,619 people &!, people aged18 years and over to start with compensation ) can ever repay received.... Detection of COVID-19 igg antibodies automated message ) can ever repay to submit results can a! The name of the person being tested each time is supposed to be PCR... Company is terrible, atruchecks trustpilot flew back to me to pay all.. Site results are released the same day before Midnight the calculation, TrustScore! The 1,619 people who & # x27 ; ve already contributed of COVID-19 igg antibodies not sure how theyre away. More than one test to the same day before already contributed thats partnered Atruchecks... Tested each time trusting them for PCR tests atruchecks trustpilot company 's in India but wondering is it the in. Queries at atruchecks trustpilot earliest convenience then visualized into a star rating from 1 to stars... With some semblance of responsibility seem to occur simultaneously and the parliamentary ombudsman: phso.enquiries at ombudsman.org.uk a to. They have not been infected by the virus Birmingham trading standards and the ombudsman.
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